Operations Associate (Bilingual)

Watch the video below to learn more about TEP's Middle School facility, designed with community and equity at the forefront.

As an Operations Associate at TEP, you will be working with the local community of Washington Heights/Inwood.  You will be entrusted with running front-facing communications and supporting in a wide range of administrative tasks, operational processes, and procedures to uphold our educational mission. The Operations Associate is someone who is highly organized, a problem-solver and a strong communicator with a deep commitment to fostering a positive environment for both staff and students. We're seeking an equity-driven individual who shares our vision of providing exceptional educational experiences to underserved communities.

• →Community Support/Customer Service Culture: Serve as the primary point of contact for families and visitors, ensuring a warm, solution-oriented service for students, families, staff, and visitors.
• →Event Planning and Management: Collaborate with the Director of Operations to plan and execute school events, including ceremonies, graduation, family events, concerts, special events, and field trips.
• →Technology Support Management: Interface with Tech Support Firms and other technology vendors to provide support for staff and student technology needs.
• →Operational Excellence and Collaboration: Cultivate a culture of operational excellence and collaboration across the organization, upholding strong organizational systems and detail orientation. 
• →Student Support: Manage student information across different Student Information Systems, including health, recruitment/enrollment, and student transportation, ensuring accuracy and accessibility for seamless operational processes.
• →Daily Operations: Support day-to-day business operations of the school, refining operational systems, operational processes and procedures to enhance operational effectiveness and streamline workflows. 

• Language Proficiency: Complete fluency in Spanish required, and exhibits excellent communication skills and writing ability in English and Spanish.
• Experience in Operations/School Settings: Working knowledge of school systems preferred, but not required.
• Community Building: Excels at customer service and interpersonal relationships by demonstrating listening skills, building trust, communicating clearly, and interacting with others respectfully at all times.  And... loves interacting with people!
• Operational Excellence: Energized by the prospect of collaborating around school operations projects and initiatives, while adhering to sensitive timelines and modeling excellent organizational skills. Proficiency with Microsoft Office and Google Workspace.
• Passion for Equity and Inclusion: Exhibits a genuine passion for building diverse, equitable, and inclusive School Operations teams, aligning with TEP's commitment to fostering educational equity across all departments.
• Commitment to TEP's Vision: Deeply committed to TEP's organizational vision and revolutionary approach to attracting educational talent to underserved communities, aligning personal values with TEP's mission.
• Growth Mindset: Receptive to feedback and eager to learn and grow in an active, mission-driven environment.  
• Educational requirements: TEP does not require candidates to have any specific level of formal education (i.e. Bachelor's Degree) outside of the above qualifications and skillsets.

TEP is designed and structured around the belief that great staff members are the key to achieving educational success for students. As such, we require applicants to demonstrate their qualifications throughout the application and hiring process. The requirements for each Operations Associate applicant include:

• Resume: Potential candidates must submit an up-to-date resume
• Cover Letter: Potential candidates must submit a well-written cover letter that highlights their specific interest in joining the TEP community

TEP is currently reviewing applications on a rolling basis. If you submit both a cover letter and resume, you will receive a response from us as to whether or not you will be invited to the next stage of the process for the Operations Associate role.

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