Exhibit and Visitor Operations Coordinator

SUMMARY

The Christian Science Plaza is a treasured destination for Church members, neighbors, local college students, and visiting tourists. The aim is to offer each guest a thought-changing experience that inspires hope through the “How Do You See the World?” experience, tours, programs, and web content.

The scope of work of the Plaza Activities (PA) department combines public facing ministry work through serving visitors in the “How Do You See the World?” exhibit, the Mapparium, on Church tours, and outdoors on the Plaza. The Exhibit and Visitor Operations Coordinator will understand and have the ability to perform duties relative to the daily operational needs of running the “How Do You See the World?” exhibit, but will also be tasked with supporting the Exhibit Manager in larger scale projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This position handles support of three key areas of work:

• Performs administrative duties and project coordination to support the Plaza Activities and Exhibit Manager and the Plaza Activities management team.
• Collaborates on group and visitor engagement planning, coordination, and visitation, in support of the Group and Visitor Engagement Coordinator.
• Serves all duties of a Plaza Activities Associate in the “How Do You See the World?” experience, and during tours of The Mother Church.

How Do You See the World? Exhibit Support
In support of the Exhibit Manager, this position aids in the coordination of all elements of the content, maintenance, promotions, and budget for the exhibits within the “How Do You See the World?” experience through cultivating vendor relationships, fostering partnerships through various networking engagements, and stewarding strong collaboration within the organization around innovating and problem-solving.

1. Regularly monitors exhibits and reports on and follows through with actionable needs.
2. Curates and reviews exhibit content in partnership with the Plaza Activities and Exhibit Manager.
3. Assists with content development and engagement strategies for underserved markets.
4. Gathers and responds to feedback on the user experience in the exhibits.
5. Coordinates requests to use publicly accessible first-floor spaces.
6. Maintains and nurtures relationships with all vendors for the “How Do You See the World?” experience.
7. Maintains and nurtures relationships with all internal partners for the “How Do You See the World?” experience, including:
   
   • Promotion and Design Services (PDSG),
   • Office of the General Counsel (OGC),
   • Broadcast & Multimedia Production Services (BMPS),
   • Office of the Chief Information Officer (OCIO),
   • The Mother Church Reading Room (TMCRR),
   • Office of the Clerk,
   • Real Estate Planning & Operations (REPO),
   • Customer Care Center (CCC),
   • Community Relations Liaison, and
   • The Mary Baker Eddy Library (MBEL).
8. Fulfills requests and directives from the Plaza Activities and Exhibit Manager in partnership with the Christian Science Board of Directors (CSBD).
9. Responds to and facilitates conversations with community partners and the Press, at the direction of the Plaza Activities and Exhibit Manager, as a potential primary point of contact.
10. Learns continually about the history and significance of Mary Baker Eddy’s life, her teachings, the Church she founded, and the Christian Science movement.

Operations, Communications, and Group Visit Support
In support of operations, communications, and group coordination, this position coordinates PA projects that improve the department's efficiency, relevance, and operations. Utilizing strong administrative, problem-solving, and communication skills, this position helps management stay organized and timely with deliverables. Attention to detail, flexibility, and confidentiality are required in this position, as is the expression of outstanding customer service for visitors and staff. The incumbent must have a solid grasp of the mission of the Church and must be actively engaged in furthering the cause of Christian Science.

This position’s primary responsibilities are to handle administrative duties in a timely manner, support group and visitor engagement planning and coordination, and be able to serve as a Plaza Activities Host as needed.

• Works to strengthen PA culture through discerning needs and responding proactively.
• Maintains detailed knowledge of PA operations, procedures, and personnel.
• Provides executive-level administrative support and day-to-day office administration for the Exhibit Manager, which includes:
  
  • managing schedules, projects, deadlines, and communications,
  • coordinating vendor work within the exhibits in conjunction with OCIO,
  • submitting and tracking exhibit-related operational needs,
  • helping with PA inventory for third-party marketing partners (e.g., Meet Boston),
  • overseeing ongoing relationships and coordination with exhibit partnerships (e.g., Museum Pass libraries, BlueStar Museums), and third-party ticket vendors (e.g., Go City, GetYourGuide).
• Coordinates responses to incoming correspondence, partnering with other departments as needed.
• Helps maintain a clean and organized PA office and break spaces, as well as public spaces in the churches and Publishing House.

• Works on a small team to coordinate groups and field trips to the Plaza, which includes working with the Groups Team for coordinating communications with group requests, arranging details to meet the needs of each group, updating PA calendars and department-wide documentation, Trello boards, and the point of sale (POS) system, as well as communicating with supporting staff about the visit.
• Interacts personally with groups onsite as a primary contact, group shepherd, and/or group guide.
• Supports youth and community events.
• Recommends opportunities for process improvements.
• Supports the creation and implementation of activities that extend the educational experiences for groups.

• Works primarily behind the scenes supporting the Assistant Manager, Plaza Activities: Operations & Communications, in arranging for and coordinating the logistics of public events held on the Plaza (except those events held inside the church).
• Understands the unique nature and needs of the property as a Church home and also a business site. Is aware of activities taking place on the Plaza, and how they might impact visitors and events.
• Is able to correct misconceptions about Christian Science in a wise and Christian manner.
• Supports the PA liaison with REPO, OCIO, BMPS, and the MBEL.

• Tracks and shepherds multiple projects from start to completion, while also completing smaller projects on own with little to no supervision.
• Supports PA by researching and recommending needed department changes in policies and procedures when they arise.
• Masters the point of sale (POS) system, and supports any needs related to operating system updates, data reporting, changes in programming, and staff training.
• Learns the Plaza Activities Associate/Host positions so as to be able to help with staffing as needed.
• Learns continually about the history and significance of Mary Baker Eddy’s life and the Christian Science movement.
• Assists with other tasks as assigned.

STAFF MANAGEMENT AND JOB CONTACTS 

• Active and demonstrable practice of Christian Science consistent with The Manual of The Mother Church.
• Ability to talk about Christian Science, Mary Baker Eddy, and the mission and offerings of The Mother Church clearly, accurately, and respectfully to the public.
• Strong verbal communication and public speaking skills, including the ability to memorize scripts, have clear speech and good voice projection, and the ability to be understood by individuals and groups in large spaces.
• Demonstrated warmth, humility, professionalism, and sound judgment in public facing settings.
• Ability to work effectively as part of a team and receive coaching and feedback constructively.
• Ability to interact respectfully with people of varied backgrounds, belief systems, nationalities, and cultures.
• Reliability, punctuality, and ability to follow a regular work schedule.
• Basic computer proficiency and the ability to learn required systems, including a point of sale (POS) system.
• Handles monetary transactions accurately, including cash handling and basic math.
• Remains composed, adaptable, and service oriented in changing circumstances.
• Understands and deeply values The Mother Church, the life and writings of Mary Baker Eddy, and the history of the Christian Science movement.
• Understands and appreciates the mission and goals of The Mother Church and how it communicates with various audiences.
• Must be able to anticipate project needs, discern work priorities, and meet deadlines with little or no supervision.
• Strong organizational and time management skills: ability to manage multiple projects and work assignments with little or no supervision.
• Excellent interpersonal skills, both in person and by phone, with high professionalism.
• Demonstrate commitment to equity, inclusion, and respect for the diversity of visitors and business contacts.
• Excellent verbal and written skills, a positive approach to learning, problem-solving, and new tasks are preferred.
• A working knowledge of marketing, communications, public relations, museum studies, or a related field is preferred.

• Familiarity with Church history, Christian Science history, and the architectural history of The Mother Church.
• Familiarity with the products and activities of The Christian Science Publishing Society, the Reading Room, and other Church offerings.
• Ability to communicate effectively with visitors for whom English is a second language.
• Fluency in more than one language is helpful.
• Familiarity with the values and core beliefs of other Christian denominations and faith traditions.

Technology Skills

• Requires a high level of aptitude in working with technology such as:
  Ability to comfortably work within the Google suite (email, calendar, docs, and sheets) and Adobe Acrobat.
• Knowledge of workflow management and software, including Scrum, Trello, Salesforce, MarketingCloud, Slack, and point of sale (POS) systems.

Work Environment and Physical Requirements

This position is based in Boston, Massachusetts and works onsite five days per week. Activities include walking up and down stairs and being on your feet for extended periods of time, carrying items up to 20 pounds comfortably, as well as sitting for long periods in an office environment.

Engagement with Christian Science

Membership in The Mother Church and Primary class instruction are required.

Pay range: $35.38 - $45.99 hourly

The pay ranges disclosed in our job postings are the compensation ranges the Church reasonably and in good faith expects to pay for a given position at the time of posting.

The offered salary will be determined by factors such as the applicant’s relevant education, experience, knowledge, skills, abilities; and benchmarking, work location, and internal equity.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.