IT Support & Office Operations Specialist - Full-Time | On-Site

Looking for a role where no two days are exactly alike? The Staff Pad is excited to partner with a fast-growing cloud consulting company in Dallas, TX to hire an IT Support & Office Operations Specialist to serve as a key resource for its Dallas Solution Delivery Center This is more than a traditional IT support position. You'll work across IT, office operations, recruiting, training, and executive support, giving you broad exposure to the business and the opportunity to make a visible impact You'll support employees and contractors across the U.S., collaborate with teams in Dallas and France, assist everyone from new hires to leadership, and handle a wide range of projects and day-to-day needs This opportunity is ideal for a resourceful, organized, and adaptable professional who enjoys variety, takes initiative, and is comfortable working across different areas of a growing organization Schedule: Full-Time | On-Site, Monday–Friday | Occasional evening and weekend support as needed What You'll Do IT Support & Technology Operations Serve as the primary IT support contact for on-site and remote employees and contractors across the U.S Troubleshoot end-user technology issues and coordinate escalations with the IT teams in France and the Americas Manage the laptop lifecycle, including equipment preparation, deployment, shipping, returns, recycling, and asset tracking Coordinate IT onboarding and offboarding, ensuring new hires have the equipment, system access, and technology they need from day one Provide hands-on support for network equipment, conference rooms, Teams meetings, presentations, and technology used for leadership and client meetings Support business applications and platforms including Kantata, Jira, Power BI, and Microsoft Fabric, coordinating with internal administrators and external support teams as needed Maintain IT documentation, asset inventories, and processes while supporting SOC 2 security and compliance requirements Provide on-site IT support, including equipment checks, restarts, cabling, and vendor coordination Coordinate internet and IT vendor access with building management Office Operations Serve as the primary point of contact for building management, facilities, access badges, keys, vendors, and office-related requests Oversee day-to-day office operations, equipment, workspace setup, and vendor coordination Coordinate office onboarding for new employees, including workspace preparation, building access, equipment, and orientation Partner with administrative teams in France to coordinate employee onboarding, offboarding, equipment, and access needs Help maintain a secure, organized, and welcoming office environment Recruiting & Talent Support Support the recruiting process from candidate sourcing and communication through interview coordination and offers Partner with hiring managers to keep candidates informed and the hiring process moving efficiently Coordinate and proctor candidate assessments covering areas such as Excel, SQL, XML, AI, critical thinking, and problem-solving Maintain careers page content and support recruiting-related initiatives Training & Consultant Development Coordinate Dayforce training for consultants, including scheduling, enrollment, certification tracking, and related administration Support Enforce University, the company's internal training program, including course coordination, materials, and consultant development Maintain the accuracy and integrity of employee and client training data Executive Support & Special Projects Provide executive support to Dallas leadership, including meeting coordination, correspondence, status updates, research, and special projects Serve as a trusted resource for the CEO and leadership team, helping with time-sensitive requests, research, problem-solving, analysis, and special projects Take ownership of cross-functional projects and provide support wherever the business needs it Knowledge & Internal Operations Build and maintain internal knowledge resources and process documentation in SharePoint Maintain company website content in Wix, including job postings, news, and page updates Support internal projects and initiatives across the organization Stay current on relevant technology, tools, and industry developments What We Are Looking For We're looking for a versatile professional with a strong technical foundation, excellent organizational skills, and a customer-focused approach. You do not need experience with every system listed below — experience with similar tools and the ability to learn new systems are highly valued. Core Qualifications Bachelor's degree in MIS, Computer Science, Business, or a related field required; equivalent professional experience will be considered Experience in IT support, help desk, systems administration, or a related technical role Hands-on experience supporting Windows laptops and Microsoft 365 users Basic networking and troubleshooting knowledge Strong problem-solving and critical-thinking skills Ability to manage multiple priorities, meet deadlines, and work independently Strong written and verbal communication skills Customer-service mindset with the ability to support both technical and non-technical users High level of integrity and discretion when handling confidential employee, client, and executive information Proficiency with Microsoft Office and familiarity with SharePoint Preferred Experience Jira, GLPI, or similar ticketing systems Kantata/Mavenlink or other professional services platforms Power BI, SQL, XML, or Microsoft Fabric Dayforce or another HCM platform Wix or another website content management system SOC 2 or similar security and compliance frameworks Experience supporting remote users through phone, Teams, screen sharing, or other virtual tools What Will Make You Successful You enjoy variety and are comfortable wearing multiple hats You learn new technology, applications, and processes quickly You take initiative and look for solutions rather than waiting to be told what to do You can balance competing priorities while maintaining strong attention to detail You enjoy helping people and being a dependable resource for employees and leadership You work well independently while collaborating effectively with teams across the U.S. and France You are organized, resilient, adaptable, and comfortable working in a fast-paced environment You bring a positive, solutions-oriented "can-do" attitude You take ownership of your work and follow tasks through to completion Why This Opportunity If you’re a versatile, proactive professional who enjoys variety and making an impact, this role offers the chance to expand your skills, work across multiple areas of the business, and grow with a fast-moving organization Bring your initiative, curiosity, and can-do attitude — and make a difference from day one. Apply today!