Talent Acquisition Operations Manager

Recruiting Operations at The Trade Desk runs on two deliberately separated motions: RUN, which delivers predictable execution of the repeatable work recruiters depend on every day, and CHANGE, which designs and delivers the programs and process improvements that scale globally. The Projects & Programs pillar sits at the intersection. It owns cross-functional delivery and rigor, it owns process, knowledge, adoption, and enablement, and it owns the single front door — the one intake channel through which every TA Ops request arrives, is routed, and is made visible. This role is how that pillar runs day to day. You will own the intake queue, keep the documentation and knowledge layer current and trusted, provide hands-on support across our recruiting systems, and carry the project management rhythm that keeps programs moving. You will be based in New York and provide timezone coverage for our EMEA and APAC teams. This is an individual contributor role with no direct reports. It is a tactical, hands-on role by design: the measure of success is that recruiters get fast, accurate answers, that nothing falls through the cracks, and that the work of improving the function never stalls on operational drag. 

• 4+ years in Recruiting Operations, HR Operations, People Technology, technical support, or project coordination supporting a Talent or HR function. 

• Hands-on experience administering or configuring an ATS. Greenhouse strongly preferred; comparable experience with Workday Recruiting, SmartRecruiters, Lever, iCIMS, or Ashby considered. 

• Experience owning a request queue, ticket backlog, or service desk — you know how to triage, prioritize, and keep a backlog from becoming a graveyard. 

• Demonstrated documentation ability. You can take a tangled, undocumented process and produce something a new joiner could follow, and you keep it current. 

• Proficiency with project and collaboration tooling — Smartsheet, Jira, Confluence, SharePoint — including building forms, trackers, and workflows rather than only using them. 

• Comfort with data: building reports and dashboards, spotting anomalies, and reasoning about why a number looks wrong. 

• Strong written communication. Much of this role is asynchronous and global; your writing is the product. 

• Highly organized and self-sufficient. You hold many small open threads without dropping them, and you close them out without being chased. 

• Comfort with ambiguity and a service mindset — you treat a frustrated recruiter as a problem to solve, not a problem to deflect. 

Nice to Have 

• Experience supporting a multi-region or globally distributed recruiting team across time zones. 

• Experience with a ticketing or service management platform (Jira Service Management, ServiceNow, Zendesk, or similar). 

• Experience building automations — workflow rules, forms, integrations between tools. 

• Exposure to hiring compliance requirements (GDPR, CCPA, pay transparency, OFCCP) and how they translate into system configuration. 

• Experience in a high-growth, publicly traded, or matrixed global environment. 

• Exposure to AI-assisted recruiting tooling. 

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.