Shift Leader

Thrive Restaurant Group is a family-owned restaurant company that’s been in business for over 50 years, and we’re looking for the next member of our family. We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a fun family atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you. 

• →Lead and oversee the operation of the restaurant dining room and kitchen
• →Assist the Managers with recruiting, leading, training, and developing the hospitality team to mastery of their roles (trainers, bartenders, servers, hosts)
• →Actively lead by providing vision, coaching, and feedback around the guest experience to ensure friendly and efficient service
• →Foster team cohesiveness and positive team working environment
• →Oversee opening and closing activities
• →Ensure excellent customer service
• →Ensure cleanliness and sanitation
• →Ensure compliance with all health, safety, and hygiene standards and policies
• →Ensure compliance with all security procedures
• →Ensure compliance with all alcoholic beverage regulations
• →Monitor and assist with Team Member duties during peak times to expedite service
• →Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards
• →Investigate and resolve guest complaints regarding food quality, service, or accommodations
• →Report personnel problems to Managers including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code
• →Adhere to state and federal regulations
• →Explore opportunities to add value and make a difference through job accomplishments
• →Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• →Perform manual service or maintenance tasks as needed
• →Learn administrative and accounting duties according to standard company policy, including forecasting, scheduling, budgeting, labor management, inventory management, and more
• →Other duties as assigned

• People-first Orientation
• Developing Talent
• Guest Service
• Interpersonal Influence
• Problem Solving/Decision Making
• Execution of Brand Mindsets and Standards
• Leading by Example
• Operations Knowledge and Analysis
• Planning, Executing and Results Orientation
• Managing Performance
• Staffing and Development
• Managing Relationships
• Passion for Serving Others
• Integrity and Personal Ownership
• Self Management

• Previous experience in a casual dining restaurant
• Minimum one (1) years of experience in a supervisory role
• Able to make decisions
• Able to identify and resolve problems
• Able to guide, direct, and motivate staff
• Able to plan and prioritize tasks
• Able to teach and train staff
• Able to monitor processes, materials, and resources
• Able to operate, repair, and maintain equipment
• Able to perform administrative tasks
• Knowledge of food safety and sanitation practices and regulations
• Able to deal with confidential information and/or issues using discretion and good judgment

• Able to work and verbally communicate effectively with other team members
• Able to engage the public in a positive manner 
• Able and willing to work with others as a team
• Able to reach and bend and frequently lift up to 50 pounds
• Able to exert fast-paced mobility between the dining room and kitchen for periods of up to 6 hours
• Able to work in a standing position for long periods of up to 6 hours in length
• Able to perform repetitive tasks with little or no break
• Able to perform physical activities that require considerable use of your arms and legs and moving your whole body such as climbing, lifting, balancing, walking, stooping, and handling of materials
• Able to work flexible schedules including evenings and weekends, generally 35-45 hours per week
• Able to travel quarterly intervals to required management meetings and or training sessions

Thrive Restaurant Group is an Equal Opportunity Employer.