Account Director, Global Strategic Accounts

(united States)Remoteexecutive

OtherStrategic Accounts

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Quick Summary

Requirements Summary

Direct accountability for renewals and expansion on a large, complex account, with examples of retaining at-risk business and closing growth opportunities.

Technical Tools

OtherStrategic Accounts

Founded by Arianna Huffington in 2016, Thrive Global is a leading behavior change technology company with the mission to improve productivity and health outcomes – one Microstep at a time. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 230 organizations in over 160 countries, from frontline and call center workers to executives at multinational companies. For more information, visit www.thriveglobal.com.

Own the overall health, success, and growth of the partnership.
Serve as a trusted strategic advisor to senior client stakeholders, building deep relationships across HR, Wellbeing, Benefits, Learning, and regional leadership.
Shape and evolve the long-term partnership strategy, aligning Thrive’s offerings to the customer’s business priorities and workforce needs.
Define account priorities and translate them into clear goals for the account team.
Own the customer’s overall engagement strategy, identifying opportunities to drive adoption, sustained participation, and value across regions and employee populations.
Lead success planning with the customer, agreeing on shared goals, measures of success, and priorities, and ensuring those commitments are translated into an actionable plan.
Lead quarterly and annual business reviews, partnering with the Executive Sponsor on senior-level client engagement.
Act as the primary escalation point for complex account issues, engaging the Executive Sponsor when needed to ensure swift resolution and preservation of trust.

Own retention, renewal readiness, and expansion strategy for the account.
Identify and close opportunities to expand Thrive’s footprint across regions, business units, and solution areas.
Lead account-level decisions on priorities, scope, and resource needs, balancing client requests with contractual commitments and long-term partnership goals.
Resolve scope and prioritization questions escalated by the account team, establishing clear expectations with clients and internal partners.
Partner with the Executive Sponsor and cross-functional leaders to secure support and resolve issues requiring broader alignment or approval.

Lead and develop account team leaders, with responsibility for hiring, performance management, coaching, and prioritization.
Establish clear responsibilities, goals, and decision-making authority, enabling each leader to own their respective function.
Provide strategic direction and resolve escalations while maintaining accountability for the account’s overall performance.
Stay hands-on with key initiatives, executive engagements, and high-visibility moments, with day-to-day planning and delivery led by the team.
Support team leaders in developing a global delivery team, ensuring consistency, quality, and local relevance across regions.

Partner closely with account team leaders to ensure high-quality global execution and alignment between account strategy and delivery.
Oversee major program milestones, global campaigns, and progress against agreed success metrics and performance commitments.
Use engagement, utilization, and impact data to guide strategy, identify risks, and demonstrate value to client stakeholders.
Act as the voice of the partnership internally, synthesizing insights and feedback to inform Product, Content, Coaching, and GTM strategy.
Continuously refine the partnership approach to meet the needs of a complex, global, matrixed organization.

Requirements

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🌍 Mission-Driven Impact: Be part of a company that’s truly making a difference in people’s lives around the world.
🚀 Career Growth: Develop within the company and help shape our growth strategy.
💙 Human-Centric Culture: Thrive in a supportive environment with a range of wellness perks and benefits.
💰 Competitive Compensation: Enjoy a comprehensive and rewarding total compensation package.
🩺 Health & Financial Benefits: Medical, dental, and vision coverage plus a 401(k) program with company match.
🌴 Time to Recharge: Generous paid time-off programs designed to help you rest, reset, and recharge — including Thrive Time, a benefit unique to Thrive that gives employees additional paid time off after major projects or intense periods of work to truly recharge and recover.

What We Offer

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Base compensation for this role will likely fall in the $175,000-$215,000 range.

Please note: We provide a competitive mix of salary, performance bonus, and equity. The final offer amount will depend on factors like experience, expertise, and may differ from the range above. This range also excludes additional benefits, such as 401(k), and medical, dental, or vision insurance.

Thrive is deeply committed to creating a safe and welcoming work environment free of discrimination and harassment so that all employees can bring their whole selves to work.

Thrive is proud to ensure equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, gender identity, gender expression, sexual orientation, age, marital status, family or parental status, veteran status, or any other characteristic protected by applicable federal, state or local law.

Thrive is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Thrive’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.