QA Engineer II

Toast is a rapidly growing SAAS product company building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a company, we move fast and have a lot of opportunities for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business internationally.

Bready to make a change?

We’re not your traditional tech company and we don’t aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. That’s why we value diversity of thought, background and lived experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry. Toast is named as One of the Best Places to Work in 2024 by Glassdoor.

Toast is scaling rapidly and with that growth comes an exciting new opportunity to join one of our earliest and impactful lines of business in Bangalore. Toast is looking for a Quality Assurance Engineer to join its team focused on building impactful capabilities that empower restaurants to drive Guest engagement, retention and growth. The team will help shape the future of how restaurants use technology to connect with their guests - increasingly through AI-powered tools and experiences that drive automation, personalization and smarter decision-making. You will be a key part of a high-impact, high-ownership engineering team solving complex challenges in a fast-moving product space. 

You will enable restaurants by playing a critical role in testing features in this domain.The Toast platform processes tens of millions of requests per day, and this number grows constantly as we add new locations , integrations , partners to our ecosystem and expand to new geographies. You will be one of the impactful technologists , accountable for business growth in the Guest integration team. This is a mission-critical system on which our restaurants rely for their livelihood, so Quality , Reliability and Scalability are paramount.

As a QA-II on our team, you will be:

• Collaborating with Product , Design(UI) and Development stakeholders to understand the requirements.
• Creating and implementing comprehensive test plans.
• Conducting and participating in test plan and test strategy reviews.
• Testing new features and regressions across our suite of hardware and software products. 
• Create defects for requirement deviations, assign priority and severity and escalate if needed. 
• Collaborating and assisting the project teams to triage and reproduction of defects, debugging of customer issues,validate fixes and attending sprint ceremonies.
• Work with other QA engineers and developers to adapt a test automation strategy.
• Increase Automation test case coverage by developing reusable scripts, brining test efficiency by using automation for release testing. 
• Actively contribute towards product design and roadmap discussions by pitching ideas from a quality perspective.
• Keeping current with tools such as Jira, Confluence, TestRail, automation products etc.

• 4+ years of experience in Quality Assurance.
• Ability to learn and understand complex business logic and find creative ways to test it.
• Design and deliver test plans for a significant component, set of features, mid-size application, or service. 
• Have a solid understanding of the test strategies and methodologies used in your technology domain (and how to best apply them). Example API testing using postman, Web Application testing (Desktop, Toast Hardware and Mobile Apps), Automated testing using Selenium , Playwright etc.
• Possess an appetite for automation and are aware of automation frameworks, methodologies & tools
• Your test plan, scripts and test case reviews tend to be rapid and uneventful. You provide useful feedback for changes submitted by others. 
• Your automation test scripts are maintainable and reusable, identify bugs and do not produce false positives. 
• You make improvements to your team’s testing processes and question the defined set of tests. 
• You have established good working relationships with team members and peers working on related software. 
• Commitment to quality, user experience, and using your “get unblocked” attitude for continuous learning and problem solving.
• Ability to thrive in a dynamic environment.

• Strong familiarity with Test Automation frameworks for backend and frontend tech stacks.
• Understanding and hands on experience with testing of Fintech,Payments Products and services.

Toast’s products run on a stack that ranges from Guest and restaurant-facing Android tablets to backend services in Java to internal, guest-facing and restaurant-facing web apps(Single Page Applications). Our backend services follow a microservice architecture written using Java 8 and DropWizard. Many of our services use REST and GraphQL architectures. We use AWS extensively, ranging from S3 to RDS to Lambda. We have our own platform for dealing with user management, service elevations and robust load balancing. Toast stores data in a set of sharded Postgres databases and utilizes Apache Spark for large scale data workloads including query and batch processing. The front-end is built primarily using React and ES6. The main Toast POS application is an Android application written in Java and Kotlin. For data between tablets and our cloud platform we operate RabbitMQ clusters as well as direct tablet communication to the back end.

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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