Global Operations Manager

United States·West Orangemid

OperationsOperations Manager

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Quick Summary

Overview

Position Overview Topaz HR Global is seeking a highly organized and proactive Global Operations Manager to oversee the day-to-day operations of our international workforce and client accounts.

Technical Tools

OperationsOperations Manager

Responsibilities

~1 min read

→Manage the employee lifecycle for global employees, including offers, documentation, onboarding, employee changes, performance coordination, and offboarding.
→Coordinate new-hire onboarding, including equipment, system access, client introductions, training, and first-30-day follow-up.
→Oversee timekeeping, attendance, PTO, and payroll inputs to ensure accurate and timely processing.
→Maintain regular communication with clients regarding employee performance, staffing needs, concerns, and upcoming workforce requirements.
→Monitor attendance, engagement, performance, retention, and attrition trends and coordinate appropriate follow-up.
→Maintain an accurate master workforce roster containing employee assignments, compensation, billing rates, start dates, and employment status.
→Coordinate employee and workforce changes with finance to support accurate client billing and payroll administration.
→Partner with recruiting and internal teams on new requisitions while developing repeatable processes that support continued growth.

Requirements

~1 min read

4+ years of experience in staffing, BPO, outsourcing, workforce operations, HR operations, or a related environment.
Strong organizational skills with the ability to manage multiple employees, clients, priorities, and deadlines simultaneously.
Excellent written and verbal communication skills with confidence communicating directly with clients and business owners.
Strong spreadsheet, reporting, and data-management skills with exceptional attention to accuracy.
Proactive, accountable, and comfortable independently identifying issues and making sound decisions.
Experience working with international teams and flexibility to accommodate multiple time zones when necessary.
Spanish or Tagalog language skills and familiarity with U.S. HR, payroll, or employment practices are helpful but not required.