Service Delivery Manager (Central Region)

This job opening is not eligible for immigration/work visa sponsorship

• Bachelor’s Degree preferred with 5+ years of progressive experience and demonstrated success/knowledge 
• 3+ years leading and developing employees
• Strong leadership and crisis management skills
• Ability to understand high-level technology concepts and communicate to non-IT managers and senior managers
• Strong interpersonal and relationship building skills
• Aptitude for POSTIVIE, team-oriented and competitive environments
• Skilled and innovative in driving new business opportunities
• Ability to deliver service results to meet SLA objectives while maintaining a profit
• Skilled in people management, organizational capabilities, and building successful teams
• Able to develop and maintain a very flexible schedule for their technicians allowing them to meet SLA, Installations, and other customer service requirements
• Ability to lead and drive customer meetings delivering service result reports that are good and ones that need improvement
• Ability to look at an issue and see an opportunity and the solution more than just the problem
• Ability to work and a very fluid and demanding working environment
• Ability to empower their people to make good business decisions and coach them when bad ones have been made
• Ability to hold employees accountable for their results
• Lead with a positive and purpose driven mentality
• Skilled and innovative in driving cost out of the business
• Capabilities across the Microsoft suite of applications (Excel, PowerPoint, Word, etc.)
• Strong Excel experience and ability to successfully manipulate data to make data driven decisions

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)