6mo ago

Customer Success Manager

United StatesUnited States·ChicagoRemoteFull-timemid
Customer Success ManagerCustomer SuccessCustomer
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Quick Summary

Overview

Customer at TRACTIAN The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base.

Key Responsibilities

As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector.

Technical Tools
customer-success
Customer at TRACTIAN
 
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
 
 
What you'll do
 
As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.
  • Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;
  • Guarantee optimal customer satisfaction and ROI by managing both internal and external resources; 
  • Drive customer accounts growth by delivering successful ROI and relationship building;
  • Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects
  • Business-driven mindset and customer facing experience;
  • More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry; 
  • Experience in management of projects and small teams;
  • Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders.
  • Strong analytical and problem-solving skills, with a focus on continuous improvement.
  • Bachelor’s degree in Engineering or a related field.
  • Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America.
  • Valid driver's license with a good standing record.
  • Maintenance specific experience with usage of CBM and CMMS tools;
  • Experience in implementing Lean Manufacturing or Six Sigma methodologies
    • Compensation
     
    Competitive Salary
    Premium Medical, Dental, and Vision Coverage
    Paid Time Off (PTO): 15 Days
    401(k) Retirement Plan
    Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
    Gympass Membership - Access a wide range of gyms and training programs.
    Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
    Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.

    Location & Eligibility

    Where is the job
    Chicago, United States
    Remote within one country
    Who can apply
    Open to applicants worldwide
    Listed under
    United States

    Listing Details

    Posted
    March 24, 2026
    First seen
    April 3, 2026
    Last seen
    August 13, 2026

    Posting Health

    Days active
    186
    Repost count
    0
    Trust Level
    39%
    Scored at
    October 7, 2026

    Signal breakdown

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    Artificial Intelligence Quarterbacking Your Maintenance

    Employees
    350
    Founded
    2019
    Domain
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