Head of Key Accounts (Trodo SIA / Latvija)

Role Description:
Are you passionate about building strong client relationships and driving loyalty? As Head of Key Accounts, you’ll lead the Trodo Key Account Program, a strategic initiative for customer growth and retention.

Responsibilities:

• Take ownership of and scale the Trodo Key Account Program across multiple markets
• Define and optimize customer tiers, benefits, and retention strategies
• Recruit, lead, and mentor a high-performing team of Key Account Managers
• Collaborate effectively with Logistics and other operational teams 
• Develop and implement scalable processes for customer reviews, tier transitions, and service enhancements
• Partner with Marketing and Product teams to align initiatives and drive program success
• Monitor and analyze key program KPIs and customer feedback 

Requirements:

• Proven track record leading B2B customer account or sales teams 
• Strong leadership experience with a focus on team development and accountability
• Strategic thinker with a data-driven mindset and ability to make insight-based decisions
• Excellent interpersonal and stakeholder management skills 
• Proficiency in English is essential for communication with foreign customers

Considered as an advantage:

• Understanding of the automotive aftermarket and the needs of B2B clients such as workshops, resellers, and fleets
• Full professional fluency in Nordic languages alongside English to work with Scandinavian market customers
• Hands-on experience collaborating with logistics, delivery, or fulfillment operations
  

 What we offer:

• Extended health insurance
• Flexible benefits (extra holidays or paid GYM)
• Growth & development opportunities
• Employee Purchase Program
  
• Mental health support program
• Fruits (and ice cream during summer), and refreshments in the office
• Family-friendly workplace
• Celebrations of employee's important life moments
• Team buildings and corporate events

Trodo was founded in 2013 by two young IT enthusiasts (and brothers) from Latvia and an experienced rally and car maintenance veteran from Norway. Trodo continues to grow by offering online services that prioritize a positive user experience, hoping that anyone who uses Trodo's services for the first time will become a dedicated repeat customer.

Find out more about work and life at Trodo! 
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