Compensation Manager

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! 

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. 
.

Join the team as our next Senior Compensation Manager

We are seeking a Senior Compensation Manager to lead the design and execution of our compensation strategy for the Go-to-Market (GTM) and Marketing organizations. You will partner directly with business leaders and HR Business Partners to translate business goals into competitive, scalable compensation structures, practices, and programs through a deep expertise in benchmarking, market trends, job architecture, sales compensation, and equity compensation within high-growth tech environments.

You will play a pivotal role in guiding your stakeholders through annual and mid-year cycles, and providing support on challenging leveling and job framework decisions, offers, promotions, and pay equity analyses and recommendations. You will help Twilio develop leaders who exercise strong judgment in all compensation decisions, supported by effective educational resources, compensation products and accurate data.

This role will report to the Sr. Director, Global Compensation and will partner with the broader People team as well as external, cross-functional partners.

In this role, you’ll:

• →

  Act as a trusted advisor to senior business leaders and HR Business Partners

• →

  Collaborate cross-functionally to understand operational challenges, identify opportunities, and drive comprehensive solutions that support evolving business needs.

• →

  Leverage deep expertise in broad-based and sales incentive compensation to own compensation products from end to end. Guide the business through annual review cycles, promotion cycles, market calibration, and pay equity reviews.

• →

  Create dynamic compensation models, dashboards, and automated solutions. Utilize data analytics and AI capabilities to extract actionable insights, recommend data-driven solutions, and scale our compensation operations for the future.

• →

  Continuously improve and adapt compensation structures, policies, and methodologies to meet shifting market trends. Design durable, scalable programs while upholding compliance and minimizing risk.

• →

  Manage internal and external relationships with emotional intelligence, curiosity, and integrity. Create and deliver management training on compensation fundamentals, and document key methodologies and policies in the compensation repository for ongoing utilization.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

• Bachelor’s degree or equivalent experience  

• Minimum of 8+ years of relevant experience, preferably supporting Go-to-Market and technical organizations, or other relevant experience

• Experience with sales incentive structures and equity compensation structures at a publicly traded company  

• Excellent project management skills and experience with compensation program design, delivery, and changement management

• Strong compensation analytics background (modeling, dashboards) and advanced proficiency with spreadsheets

• Strong experience with Human Resources Information System (preferably Workday)

• Experience with market pricing, survey participation and accessing survey data from provider

• Understanding of sales compensation plans and compensation structures for sales roles, including pay mix and on-target earnings (OTE).

• Extensive knowledge of HR products and services and awareness of HR strategy around talent identification, attraction, engagement and retention

• Verbal, written and interpersonal skills needed to communicate effectively with all levels of the organization

• An owner mindset, coupled with innovative thinking and strong analytical and problem-solving skills

• A laser-focus on quality of deliverable and solution for the customer 

• Ability to thrive in a dynamic environment with no trepidation with ambiguity or lack of a playbook

• Masters degree in business, human resources and organization development, or related fields.

• Prior experience in sales compensation design and/or administration.

• Prior experience with PAVE, Compa, or other comp tools.

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.