Administration Officer - Work From Home

The Administration Officer will provide day-to-day administrative support across strata management activities, including inbox and correspondence management, system updates, work orders, quotation requests, meeting preparation and record management. The role requires strong organisation, attention to detail and confident communication with internal and external stakeholders.

• Manage the general information inbox, ensuring enquiries are reviewed, actioned or directed to the appropriate person in a timely manner.
• Draft letters, correspondence and routine documentation using approved company templates and procedures.
• Update and maintain information within internal systems, ensuring records remain accurate and current.
• Follow up work orders, maintenance requests and quotation requests, coordinating with relevant suppliers and stakeholders as required.
• Provide administrative support across a range of functions associated with strata management.
• Collect and process information and reports as required, ensuring correspondence and records are accurately maintained and filed.
• Follow established company procedures, document templates and administrative processes.
• Coordinate maintenance and repairs, including obtaining quotations and assisting with tendering services where required.
• Prepare documentation for Annual General Meetings and Committee Meetings.
• Attend Annual General Meetings and Committee Meetings as required and prepare accurate meeting minutes.
• Assist with Essential Services and Occupational Health and Safety administration and compliance requirements across the portfolio.
• Maintain electronic databases and filing systems, including correspondence, quotations and supporting records.
• Provide executive administrative support to the Managing Director as required.
• Other position-level duties as they arise.

• Degree in Business Administration or an equivalent qualification is essential.

• Minimum 3 years’ experience in an administration or similar support role is essential.
• Experience within the strata or real estate industry is highly regarded.
• Legal background or relevant legal administration experience is desirable.
• Strong attention to detail and pride in producing accurate, high-quality work are essential.
• Strong administrative, time-management and self-organisation skills, with the ability to manage competing priorities effectively, are essential.
• Strong relationship-building skills and the ability to communicate professionally with key stakeholders are essential.
• Excellent written and verbal communication skills, including strong grammar and professional correspondence, are essential.
• Strong initiative and problem-solving skills are essential.
• Advanced computer skills, including Microsoft Word, Outlook and Excel, are essential.
• Basic accounting knowledge and the ability to understand routine financial reports are essential.
• A proactive, enthusiastic and self-motivated approach, with the ability to learn new systems and processes, is essential.