Access Coordinator III - Behavioral Health Service Line

• High School Diploma, GED, or formal educational equivalent
• Three years of experience in registration or scheduling in a healthcare environment
• Good communication skills, computer/basic keyboarding skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners
• Excellent customer service skills
• Knowledge in basic medical terminology required

• Certified Healthcare Access Associate (CHAA) Certification
  

• Patient intake and registration: Collect patient information, update medical records, and ensure documentation is accurate and complete.
• Scheduling and coordination: Schedule assessments, therapy appointments, psychiatric visits, and other behavioral health services.
• Insurance verification: Verify insurance coverage, benefits, eligibility, and authorization requirements.
• Referral management: Process referrals and coordinate communication between patients, providers, hospitals, and community agencies.
• Patient support: Explain access procedures, answer questions, and help patients navigate behavioral health services with professionalism and compassion.
• Crisis and urgent referrals: Recognize urgent behavioral health access needs and route patients to the appropriate clinical team according to established protocols.
• Administrative support: Maintain confidential records, follow HIPAA requirements, track referral outcomes, and ensure compliance with organizational policies.
• Level III responsibilities: Depending on the employer, provide guidance to other coordinators, troubleshoot complex access issues, monitor workflow, and assist with quality improvement.

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.