Sr Services Project Manager

Lead multiple customer implementation projects from kickoff through go-live. Develop and manage project plans, timelines, scope, and resource needs. Identify and resolve project risks, issues, and roadblocks. Set clear customer expectations and communicate project progress regularly. Manage scope changes and keep projects on track. Facilitate meetings with customers and internal teams. Ensure project deliverables meet quality standards and timelines. Hold project teams and customers accountable for key milestones and commitments. Navigate challenging situations with professionalism and confidence. 3+ years of project management experience, preferably in Human Capital Management (HCM). Experience managing projects with cross-functional or virtual teams. Experience working with complex customer implementations. SaaS implementation experience is a plus. Proven ability to manage multiple complex projects simultaneously. Strong leadership, communication, and customer consulting skills. Ability to build relationships with customer executives. Strong decision-making, organization, and prioritization skills. Knowledge of HR, payroll, and benefits processes. Comfortable working in a fast-paced environment with changing priorities. Experience managing project risks, negotiations, and escalations.