Conference Operations Coordinator

Umbc Campusmid

OperationsOperations Coordinator

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Quick Summary

Overview

Department: Event & Conference Services Event & Conference Services is UMBC’s full-service event planning support team, and a one-stop-shop for scheduling event spaces and resources on the UMBC campus.

Key Responsibilities

Work directly with the Assistant Director of Sales and Marketing to ensure proper university conference marketing, university outreach, and continuity of service. Provide support year round for external events.

Requirements Summary

Experience in Residential Life in a university setting is preferable. Experience supervising student staff. Experience with 25Live scheduling software, StarRez, and Google Suite strongly preferred.

Technical Tools

OperationsOperations Coordinator

Department:	Event & Conference Services Event & Conference Services is UMBC’s full-service event planning support team, and a one-stop-shop for scheduling event spaces and resources on the UMBC campus. We are dedicated to delivering high-quality event services and professional customer service to our clients.
Position Overview:	UMBC is hiring a Conference Operations Coordinator in Event & Conference Services! Join our event scheduling and advising team, streamline operations, and play a key role in shaping campus events for external users and summer conference guests.
Why Work at UMBC?	UMBC offers competitive compensation. This role starts at $54,500 and has over 4 weeks of vacation for regular full time roles. Tuition remission is also available. What is it like to work at UMBC? Check out Glassdoor or Indeed. For 16 years in a row UMBC has been recognized as a Great College to Work For!
Telework:	A hybrid telework schedule may be available.
Responsibilities:	Work directly with the Assistant Director of Sales and Marketing to ensure proper university conference marketing, university outreach, and continuity of service. Provide support year round for external events. Expansion and marketing the Intern Housing Program and serve as a point of contact for StarRez and platform improvements. Maintaining accurate documentation, including all requests, housing assignments, linen counts, lock and unlock schedules. Strong and dedicated customer service delivery. Monitor guest management, key/card access control database, linens, and desk safety and security procedures and coordinate conference arrivals and departures. Recruit, hire, train, supervise, and evaluate summer conference staff including writing and updating staff training and procedural manuals which include guidelines, procedures, and practices for all areas of community desk and conference operations. Work collaboratively with all units within Residential Life to include: Facilities for safety, security, maintenance, technology, and housekeeping Residential Education for coordination of community director(s) assigned to assist with summer conference program and recruitment and hiring of summer conference staff Student Conduct for assistance with behavioral issues and concerns, procedures, protocols, student personnel accountability, etc. Assignment Services for coordination with daily operation and service during the academic and summer conference seasons.
Required Minimum Qualifications:

Bachelor's degree preferably in event management, hospitality, marketing, business management, or a closely related field.

Two years of experience in event management or hospitality.
Demonstrated commitment to meeting the needs of diverse populations and organizations; ability to interact effectively with broad campus constituents and community partners.
Strong verbal, written and interpersonal communication skills.
Excellent organizational and time management abilities.
Impeccable customer service values.
Comfort with a high-paced dynamic work environment.
Strong team player mentality required.

Preferred Qualifications:

Experience in Residential Life in a university setting is preferable.
Experience supervising student staff.
Experience with 25Live scheduling software, StarRez, and Google Suite strongly preferred.

Background Screening Statement:

A background check will be required.

Special Instructions to Applicants:

Upload a cover letter and a resume.

Closing Date: Open Until Filled Benefits:

UMBC offers a rich benefits package.

Regular and grant funded regular positions (Full benefits summary click here):

Generous Leave which includes accruing:

22 Days of Annual Leave
15 Days of Sick Leave
15 Holidays
3 Personal Days

Tuition Remission:

8 credit hours per semester
Tuition remission at UMBC for eligible dependents after two years of FT employment

Additional Benefits:

Life and disability insurance
Retirement plans (including the choice of joining the pension plan)
Professional development opportunities
Wellness opportunities
& Much more

Salary:

Salary: $54,500 - $61,500 depending on qualifications and experience.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations.

The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Hours: Full-time Type: Regular FLSA Status: Exempt Equal Opportunity Statement: UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply. Title IX: As an institution that receives federal financial assistance, UMBC adheres to Title IX and does not discriminate on the basis of sex. For more information about Title IX and contact information for Title IX Coordinator click here.

If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.

Work Authorization As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.

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