Customer Success Manager (APAC)

Customer Success Manager – Oman (Muscat)

Job Description - Customer Success Manager

Uptime AI is a leading industrial AI company helping process industries improve reliability, reduce downtime, and optimize

operations through advanced analytics and domain expertise.

We are looking for a Customer Success Manager (CSM) to act as a trusted partner to our customers in Oman, driving

adoption and ensuring measurable business outcomes from UptimeAI’s platform.

This role focuses on bridging operations, data, and decision-making—enabling customers to translate insights into actions

that improve reliability, efficiency, and cost outcomes.

Work Structure is Hybrid, however, the role involves regular on-site engagement with customers across key industrial

locations in Oman, including Muscat (Qurum) and Sohar, and may require travel between these locations as part of

ongoing customer support and collaboration.

Customer Engagement & Value Delivery

• Build strong relationships across operations, maintenance, and leadership teams

• Drive adoption of the platform within day-to-day workflows

• Identify and drive value realization opportunities (downtime reduction, efficiency improvement, cost savings)

• Track and communicate business impact to stakeholders

Domain & Solution Application

• Understand plant operations, maintenance, and reliability workflows

• Interpret insights and connect them to practical actions and outcomes

• Translate technical findings into clear, business-relevant recommendations

Stakeholder Management & Communication

• Engage with cross-functional stakeholders and align them toward common outcomes

• Communicate effectively across levels — from operators to senior leadership

• Conduct training sessions and enable teams to effectively use the platform

Collaboration & Execution

• Work closely with internal teams (product, data, engineering) to address customer needs

• Support creation of case studies and success stories

• Act as a local coordination point for customer communication and reporting

What Success Looks Like

• Measurable improvements in reliability, efficiency, and operational performance

• Strong adoption across customer teams

• Faster and more consistent decision-making using insights

• Clear demonstration of business value and ROI

• Experience in Oil & Gas, Power, Chemicals, or similar industries

• Background in operations, maintenance, reliability, or customer-facing technical roles

• Strong communication and stakeholder management skills

• Structured problem-solving and ability to work independently

• Ability to translate technical insights into business impact narratives

Good-to-Have

• Experience with predictive maintenance, analytics, or digital solutions

• Exposure to customer success, consulting, or SaaS environments

• Familiarity with enterprise systems (SAP, CMMS, historians, etc.)

Additional Information

• Role requires regular on-site engagement with customers in Oman

• Travel may be required

• Candidate should be based in Oman