Security Operations Manager

• →Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• →Provide direct supervision, mentorship, and performance management to a team of eight Area Access Management System Managers across multiple sites/areas.
• →Conduct regular performance reviews, including goal-setting, coaching, and professional development planning.
• →Manage staffing, scheduling, and resource allocation to ensure adequate coverage and operational continuity.
• →Facilitate regular team meetings, knowledge-sharing sessions, and training initiatives to build consistency and capability across all Area Managers.
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  Serve as the senior point of escalation for complex access control issues, misconfigurations, disputes, or risk findings that Area Managers cannot resolve independently.

• →Drive root cause analysis and corrective action planning for recurring or high-impact issues across multiple areas.
• →Standardize processes, workflows, and quality benchmarks across all areas to ensure consistent application of the Zero-Trust model and Principle of Least Privilege (PoLP).
• →Oversee and validate area-level audits of system connections between devices and access permissions, ensuring timely remediation of misconfigurations across the entire portfolio.
• →Ensure compliance with all relevant policies, procedures, and regulatory requirements across the access management program.
• →Partner with senior client stakeholders to shape access control strategy, security design standards, and facilities implementation decisions enterprise-wide.
• →Aggregate, analyze, and report on cross-area datasets, metrics, and trends to identify systemic risks, resourcing gaps, and process improvement opportunities.
• →Support budget planning, resource forecasting, and program reporting for senior client and Pinkerton leadership.
• →All other duties, as assigned.

Bachelor's degree in security management, criminal justice, or a related field with at least eight years of access control and/or physical security experience including a minimum of three years in a supervisory or management capacity overseeing multi-site security operations.

• Working knowledge of Lenel OnGuard. 
• Root cause analysis skills, with the ability to identify systemic issues across multiple areas.
• Able to effectively troubleshoot within ambiguous environments and guide others through complex problem-solving.
• Able to analyze both qualitative and quantitative metrics at an aggregate, program-wide level. 
• Attentive to detail and accuracy.
• Able to manage competing priorities across a large team.
• Effective written and verbal communication skills. 
• Able to work independently with little supervision.
• Able to work efficiently to meet tight deadlines and prioritize workloads across multiple areas and teams.
• Client orientated and results driven. 
• Able to interact effectively at all levels and across diverse cultures. 
• Computer skills; Microsoft Office. 

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Ability to work non-standard hours including earlier or later than 9:00 am - 5:00 pm plus weekends, as needed.
• Travel across multiple areas/sites, up to 10% to 15%, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.