Camp Coordinator (BC)

• Camp installation and setup follow all applicable regulations and guidelines (e.g., British Columbia Guidelines for Industrial Camps Regulation, Alberta Public Health Act - Work Camp Regulations, etc.) and proposed layout.
• Camp operations (beds and bedding, kitchen, sewage disposal, garbage, etc.) and associated services (laundry, recreation area, etc.) follow all applicable regulations and contractual requirements.
• Cleaning and maintenance activities are performed on a regular base (rooms, washrooms, kitchen, common spaces, etc.) to prevent any health hazards.
• Good practice – including food safety and sanitation plans, is established and implemented.
• Review camp costs and monitor service quality, so that issues affecting residents are identified and resolved quickly.

• Act as SMJV's primary point of contact for the camp services provider.
• Support SMJV Project Management team to
• Assess the final camp installation verifying:
  • The respect all guidelines and regulations (including health and safety);
  • The contract requirements;
  • All required permits are received;
  • All required project plans and procedures are in place.
• Define, in collaboration with SMJV Project Management team and camp provider representatives:
  • Camp rules;
  • Meal hours (in compliance with workforce working hours); and
  • Bi-weekly rotating menu;
  • Anything else required by regulations.
• Attend the commissioning of the entire camp facilities prior to workers occupancy.
• Ensure that all requirements to set-up operations are in place.
• Agree room freezes with the camp provider where residents' belongings remain in their rooms while they are away from camp and track frozen rooms and associated costs.

• Complete periodic inspections of all facilities and services, and communicating any issue with the camp provider representatives for immediate repair and/or maintenance.
• Ensure that all facilities are safe, functional, and well-maintained.

• Review monthly camp provider invoices and costs against contract rates and reconciled bed-night counts and raise discrepancies with the camp provider and SMJV Project Management team.
• Chair the bi-weekly camp committee meeting - attended by SMJV, client and camp provider representatives - and follow up on agreed actions through to close-out.
• Solicit feedback from camp guests and work with the camp services provider to address concerns and act on the results.
• Undertake regular quality checks on food, meal line-wait times, ongoing cleanliness and the day-to-day issues that quickly affect resident satisfaction if not resolved and ensure the camp provider addresses them promptly.
• Maintain camp records and reports (bookings, room freezes, inspections, committee actions, resident feedback) and provide regular updates to the Project Manager.
• Any outbreak or occurrence of illness are reported to the competent authority.
• Support internal labour investigations, when required.

• High school diploma or equivalent; post-secondary education in hospitality, business administration, facilities management or a related field is an asset.
• Valid Standard First Aid and CPR certification (or ability to obtain prior to start).
• Food safety / food handler certification recognized in the province of work (or ability to obtain).
• Valid driver's license with a clean driving abstract.
• Ability to pass pre-access drug and alcohol testing and any client-required site access requirements.
• WHMIS and other project-specific safety training as required.

• Minimum 3 to 5 years of experience in camp, lodge, hotel or facilities management, with at least 2 years in a remote workforce camp setting (pipeline, heavy civil, mining, oil and gas or similar).
• Experience supervising or managing third-party service contractors and front-line staff.
• Experience with camp mobilization and demobilization on construction or resource projects is an asset.
• Experience working within a safety management system on industrial or construction sites.

• Strong working knowledge and familiarity of remote camp operations and management, including catering, housekeeping, potable water, wastewater, power generation and waste management.
• Sound understanding of occupational health and safety protocols, public health and food safety practices as they apply to workforce accommodations.
• Proficiency with Microsoft Office (Excel, Word, Outlook); experience with camp or room management and booking software is an asset.
• Strong organizational, planning and time management skills, with the ability to manage changing priorities and manpower levels.
• Excellent organizational, interpersonal and communication skills; able to resolve conflicts and handle resident concerns with professionalism, fairness and discretion.
• Budgeting and cost-tracking skills, including invoice verification and reporting.
• Basic mechanical and maintenance aptitude to identify and troubleshoot facility issues.
• Ability to work independently in a remote environment and to remain calm and effective in emergency situations.
• Commitment to a respectful, inclusive workplace and to SMJV's safety culture.

Department: Infrastructure
This is a project based position