Post-Implementation Consultant - CRM Suite (Remote)

Pennsylvania - PhiladelphiaRemoteFull-Timemid

OtherImplementation ConsultantCustomer Success

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Quick Summary

Overview

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

Key Responsibilities

Are you a seasoned CRM expert who thrives in the "post-go-live" world? We are looking for a Post-Implementation Consultant to own the technical evolution of our clients' CRM ecosystems.

Technical Tools

salesforcecustomer-successsaas

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Are you a seasoned CRM expert who thrives in the "post-go-live" world? We are looking for a Post-Implementation Consultant to own the technical evolution of our clients' CRM ecosystems.

You will act as a dedicated technical lead for multiple live clients, translating complex business strategies into scalable technical configurations. You will manage a billable book of work, delivering professional services remotely while serving as the primary subject matter expert (SME) for ongoing application enhancement and operational excellence.

Technical Delivery: Lead the end-to-end configuration and deployment of enhancements across the CRM Suite

Technical Architect: Ensuring all deliverables meet architectural best practices and client timelines

Solution Design: Translate business requests into technical design and functional specifications

Client Leadership: Serve as a "Trusted Advisor" to client stakeholders, providing proactive recommendations on system optimization

Performance Accountability: Maintain high monthly utilization targets by efficiently managing a portfolio of multiple clients in a shared-dedicated capacity

Release Management: Conduct impact assessments for product releases, advising clients on how new features will interact within their product footprint

Root Cause Analysis: Address technical escalations, identifying architectural gaps and implementing configuration fixes

3+ Years of Billable Consulting: Proven experience in a client-facing professional services or managed services role. You must have experience managing client expectations, project scope, and billable hours

Hands-on Technical Depth: 3+ years of direct experience building and configuring CRM software (e.g., Salesforce or Veeva). You must be comfortable with complex security models, validation rules, flow automation, and deployment lifecycles

Sovereign Delivery: Ability to work autonomously in a remote capacity, managing multiple client workstreams simultaneously without constant oversight

Communication Mastery: Exceptional ability to explain technical constraints to non-technical stakeholders via email, presentations, and live workshops

Life Sciences Expertise: Direct experience working within the Life Sciences or Healthcare vertical, with an understanding of the unique compliance and operational needs of these organizations

Veeva CRM/Vault Certification: Current certifications in Veeva CRM or the Veeva Vault platform

Technical Architecture Exposure: Experience with Apex, Lightning Web Components, or data integration tools

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Base pay: $70,000 - $140,000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.