Site Reliability Engineer II

• Subject Matter Expert on how the applications works, its underlying architecture, and data relationships.  

• Address support escalations from Customer Support and IT Operations teams.  

• Debug and correct application configurations, codes, database queries, and data to restore an incident.  

• Collaborate with the product owner and product manager for any solutions that required non-operational development engagement.  

• Peer review on code changes as required.  

• Apply reverse engineering to troubleshoot on the issue.  

• Automate support processes.  

• Automate and maintain deployment pipelines.  

• Deployment of hotfixes and ad hoc database changes to lower environments. Coordinate changes with IT Operations to production.  

• Collaborate with IT Operations and development team to ensure proactive monitoring, high availability, and performance of products to achieve the best customer experience.  

• Recommend and collaborate with others to innovate and implement solutions to optimize product and team performance.  

• Take ownership of root cause analysis to resolve problems permanently. 

• Create and maintain runbooks that outlined development support procedures.  

• Participate or lead in assigned projects.  

• Communicate solutions effectively to technical and non-technical teams.  

• Comply with standard processes and security policies when implementing solutions.  

• Be on call as required to respond to the emergency escalation that engagement of development needed. 

• Mentor others as required. 

• Other duties as assigned 

• BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience.  

• 3+ years of similar working experience.  

• Good grasp in Agile software development methodologies.  

• Hands-on experience with Microsoft Windows and Microsoft .NET frameworks. 

• Exposure in writing database queries on SQL Server or equivalent database platforms.  

• Coding and scripting skills such as programming using C#, PowerShell, Python, or other relevant languages.  

• Experience in navigating on Linux environment is preferred.  

• Candidate without Linux experience must demonstrate a keen interest and self-motivated to pick up new technology.  

• A fast learner and comfortable with fast tempo environment.  

• A problem solver and ability to simplify complex issues.  

• Skilled in creating runbook for support processes.  

• Have a sense of urgency and ability to meet deadlines.  

• Great team player and ability to work with minimal supervision.  

• Great interpersonal skills.  

• Able to deliver the message effectively to a technical and non-technical audience.  

• Able to comply with processes and procedures.  

• Able to maintain professional composure in any situations.  

• Exposure to ITIL framework highly desired.  

• Flexible in working extended hours on occasions or as required. 

• Exposure to the insurance industry is desired but not mandatory. 

• Travel required up to 10% of the time. 

• Located and working from an office location. 

• Occasional lifting and/or moving up to 10 pounds.  

• Frequent repetitive hand and arm movements required to operate a computer.  

• Specific vision abilities required by this job include close vision (working on a computer, etc.). 

• Frequent sitting and/or standing.  

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