Strategy & Operations Manager, Citymapper

At Citymapper (a Via company), we’re on a mission to help make complex cities more accessible to everyday users. Our application transports millions of people in hundreds of cities around the world by giving them access to the most current and sophisticated transport options available. We make getting around your favourite city easy, so that you can enjoy the ride.

As Strategy & Operations Manager at Citymapper, you’ll lead the team of analysts who deliver the high-quality transport data behind our product. Every route, departure time, and disruption alert in the app depends on their work and shapes the Citymapper experience for millions of users every day.

This is a hands-on, leadership-first role: you’ll coach and develop your team, remove blockers, and create the conditions for them to do their best work. Working closely with Product, Engineering, and Commercial teams, you’ll keep the team focused on what matters most to our users and the business, ensuring their work goes beyond maintaining data quality to actively improving the Citymapper experience and driving product growth.

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  Lead, coach, and develop a high-performing team of analysts, creating an environment where people can do their best work.

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  Own data strategy and quality across your international portfolio, helping users rely on Citymapper every day.

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  Partner with Product, Engineering, and Operations to set priorities and deliver improvements.

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  Shape the team’s tools, workflows, and automation, including how AI can improve quality, efficiency, and scale.

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  Turn complex datasets into actionable insights that inform decisions and improve the product.

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  Support key delivery initiatives, coordinating across teams to keep work moving.

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  Co-own product metrics related to data quality and the end-user experience, using them to identify opportunities and measure progress.