Strategy & Operations Principal

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As Strategy & Operations Principal you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

• →Manage the on-site daily operations of Via’s service on behalf of our partner
• →Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
• →Manage and mentor the on-site team of field managers, dispatchers, and shift managers
• →Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• →Liaise closely with Via senior management and Via’s external partners
• →Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• →Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• →Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• →Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

• Experienced operations manager, with at least 6+ years of experience and hold a Bachelor's degree
• You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• You are a savvy and tactful communicator: you intuitively find the right tone in every situation
• You desire to foster a culture deeply committed to providing a world class customer service experience
• You are a detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously
• You are an experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
• You are flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
• You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with
• You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• You are a problem solver; you don’t accept the status quo and are always looking for creative solutions