Support Specialist

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Support Specialist, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. You’ll be on the ground floor of this exciting operation, ensuring that our driver-partners have a smooth interaction and experience and delivering an exceptional service to our riders.

• →Serve as the front line, supporting our driver-partners
• →Thrive in a fast-paced environment tackling an array of customer issues
• →Become an expert on our services and spread the love of Via everywhere
• →Deliver above-and-beyond customer service to our riders 
• →Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience
• →Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams

• Clear communicator, good listener, with excellent reading comprehension and writing skills
• Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus
• A well-rounded team player who takes ownership of (and pride in) your work
• Dynamic; willing to wear multiple hats and work on projects of all types
• You take initiative to solve problems and get the job done
• Empathetic and have the ability to put yourself in the customer's shoes
• Intellectually curious, and a willingness to embrace the uncertain
• Fluency in English is a must, and Spanish is a plus