Learning Management System Associate

About Us:

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

• Ensure the Learning Management System (LMS) it is up-to-date with the company’s course catalog and all course offerings for promoting and communicating learning requirements and opportunities to employees.
• Configure and maintain the Learning Management System (LMS) for the organization.
• Update, publish, and maintain LMS content and assets; ensure content is current and consistent.
• Troubleshoot and resolve LMS help desk tickets and follow up with internal customers, provide feedback and follow through to resolution.
• Build and test learning assets in LMS (courses, eLearning, materials, videos, curricula, etc.).
• Provides administrative support of the Learning Management System including:
  • Adding courses to the LMS course catalog
  • Assigning courses to learners, ensuring learners have required log-ins
  • Following-up with learners, instructors, and/or management based on report information
  • Ensuring the LMS system’s course information and other types of information are always current
  • Collaborating with HR to ensure employees are added to learning paths as necessary based on hiring, promotions, etc.
  • Monitoring external training resources to add relevant information to the LMS
• Running, scheduling, and reviewing reports

• An essential function of this position requires incumbents to report to the office.
• Assists with the training team scheduling and logistics including (but not limited to):
• Scheduling and/or booking training rooms in both in-house and rented locations
• Printing and coordinating the distribution of training materials
• Arranging food and beverage service for trainings
• Providing appropriate participant and instructor communication
• Gathering feedback from trainers and trainees after training sessions
• Maintaining up-to-date training records and database(s)
• Overseeing the inventory and ordering of training products and supplies
• Validating that trainees have log-ins for training systems
• Sets and verifies training cost charge-backs to the appropriate programs
• Researches and keeps a list of outside trainers and training facilities
• Other tasks as directed by Learning and Development Supervisor

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges. 

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

• Familiarity with social services and related issues
• Previous work experience with learning management system(s).
• Bilingual (Spanish) preferred.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

• Associate's Degree (or a combination of experience and education of 2 years)

• Two years of experience in training work environment, as an administrative assistant, or other similar role.