Employee Relations Manager

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a highly experienced Employee Relations professional to lead labour law compliance, employee relations governance, and workplace integrity across VOIS Eastern Europe. This role is pivotal in ensuring adherence to local employment legislation, managing complex employee cases, and strengthening a fair, transparent, and compliant organisational culture. The individual will act as a trusted advisor to HR and business leaders, driving best practices in employee relations, overseeing investigations and disciplinary processes, and shaping policies aligned with Vodafone’s Code of Conduct. With responsibility across multiple countries, the role requires strong stakeholder engagement, legal understanding, and a proactive approach to mitigating risk and enhancing employee experience. ## What you’ll do * Lead compliance with labour laws and social insurance regulations across Eastern Europe, including audits and inspections * Build and maintain relationships with labour authorities and represent VOIS during regulatory engagements * Manage complex employee relations cases including grievances, investigations, disciplinary actions, and legal disputes * Act as a key liaison between HR, Legal, Corporate Security, Finance, and external counsel * Oversee involuntary exit processes ensuring compliance, fairness, and effective communication * Drive governance and consistency in employee relations practices, including Speak Up and fraud cases * Enhance and administer employee relations platforms, ensuring accurate case tracking and documentation * Promote and embed the Code of Conduct across all teams and locations * Deliver insights through data analysis, identifying trends, risks, and recommendations for HR leadership * Lead digital transformation initiatives within employee relations, improving efficiency and process automation * Manage employee relations communications channels, including mailbox oversight and MyHR content accuracy * Deliver training sessions on policies, employee rights, and labour law compliance * Collaborate cross-functionally with teams such as Health & Safety, Property, and Internal Communications * Lead and develop a high-performing team, fostering collaboration, accountability, and continuous learning ## Who you are * Extensive experience (8+ years) in HR with strong exposure to employee relations and labour law * Solid expertise in Eastern European labour legislation and social insurance frameworks * Proven ability to manage investigations, grievances, and disciplinary processes * Experience handling audits, inspections, and regulatory requirements * Strong stakeholder management and communication skills across multiple organisational levels * Proficiency in digital tools for case management, data analysis, and policy administration * Analytical mindset with the ability to translate data into actionable insights * High level of integrity, discretion, and attention to detail * Experience leading and developing teams within a complex, matrix organisation * Bachelor’s degree in Human Resources, Business Administration, Law, Psychology, or a related field * ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you * Hybrid way of working: 2 days per week / 8 per month * Medical and dental services * Life and hospitalization insurance * Dedicated employee phone subscription * Take control of your benefits and choose any of the below options within the budget: meal tickets / private pension / vacation vouchers / cultural vouchers * Special discounts for gyms and retailers * Annual company bonus * Ongoing education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills * You get to work with tried and trusted web-technology * We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off * Special paternal program – 4 months of paid paternity leave ## What skills you will learn * Advanced employee relations strategy across diverse regulatory environments * Expertise in labour law compliance and risk management at a regional level * Digital transformation and data analytics within HR operations * Strategic stakeholder management and influencing decision-making * Leadership and team development within a matrix global organisation ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA ## Follow us on social media * LinkedIn * Facebook * Instagram