Shift Leader

·        High School degree or equivalent, plus one to three years of fast food service experience.

·        Ability to speak, read and write English.

·        Good oral and written communication, interpersonal and leadership skills.

·        Ability to perform basic math necessary to function within store.

·        Availability to work flexible schedules including nights and weekends and various store locations within the market area.

·        Food Handler (Allergen/Serve Safe Certified)* Company training is provided

·        Previous experience in food service, hospitality or retail (leadership experience is a plus!)

·        A positive attitude and strong communication skills

·        Ability to multitask and stay cool under pressure

·        Willingness to work flexible hours, including early mornings, weekends, and holidays

·        A team-first mindset and a passion for great coffee and customer service

Work is performed primarily in a fast-paced retail food service environment and requires adherence to all safety and sanitation standards. The position involves frequent exposure to noise, heat, odors, and wet or slippery surfaces. While performing the duties of this position, the employee is regularly required to:

• Stand and walk for extended periods, often the majority of the work shift.
• Use hands and arms to handle, reach, grasp, operate, and clean equipment and supplies.
• Frequently stoop, bend, crouch, climb short ladders or stools, and reach above shoulder level.
• Occasionally lift, carry, push, or pull up to 50 pounds independently, and heavier loads with assistance.
• Communicate clearly and effectively with customers and team members in English.
• Maintain visual acuity and manual dexterity to operate POS systems, kitchen tools, and equipment safely.
• Tolerate moderate noise levels and exposure to hot equipment, ovens, coffee machines, and other heated surfaces that may pose burn or cut risks.
• Work in varying temperature environments, including warm kitchens and refrigerated areas.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with the Americans with Disabilities Act (ADA) and Massachusetts employment laws.

Watermark Donut Company is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

This job description does not constitute a contract of employment. Employment with Watermark Donut Company is at-will and may be terminated by either party at any time, with or without cause or notice, subject to applicable law.

Not sure if your experience aligns? We encourage you to apply. Coffee-lover or not, all backgrounds are welcome here. If you’re looking for a job that’s fun, flexible, and full of opportunity, Dunkin’ is the place to be. Apply now and let’s make mornings better—together

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. 

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