Senior Incident Response Engineer

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

This highly skilled individual, as part of the Information Security team, will serve as a senior technical escalation point for the global Information Security program. This is a hands-on senior individual contributor role responsible for leading complex security investigations, advancing detection engineering capabilities, and providing deep technical expertise across incident response activities.

The Senior Incident Response Engineer will own complex investigations from initial escalation through containment, remediation, and closure; investigate security incidents across cloud and enterprise environments; and drive improvements in detection, response, and investigation capabilities. This role will also serve as a technical authority and escalation resource for other members of the Information Security team.

This position reports to the Senior Manager, Information Security. This role is hybrid and is based in North Andover, Massachusetts.

• →Serve as the senior technical escalation point for Level 2 and Level 3 security incidents, owning complex investigations end to end through scoping, containment, remediation, and closure.
• →Investigate cloud application compromise and exploitation across AWS, Azure, and GCP, including identity compromise, misconfiguration exploitation, privilege escalation, and data exposure across production and newly acquired environments.
• →Own detection engineering and tuning within CrowdStrike Falcon, including reviewing alert quality and volume, adjusting detections, reducing false positives, and validating the impact of changes before and after implementation.
• →Serve as the primary technical liaison to CrowdStrike Falcon Complete and NG SIEM MDR, managing partner escalations, responding to requests for information, validating partner findings against internal telemetry, and driving service quality.
• →Conduct host, network, identity, email, and cloud forensics to establish root cause, incident scope, persistence, lateral movement, and potential data exposure.
• →Build and maintain detection content, queries, and automation to improve investigation speed, strengthen security monitoring, and reduce manual triage effort.
• →Provide senior technical guidance and escalation support to the Incident Response Associate when investigations require deeper technical expertise.
• →Develop and maintain incident response playbooks, runbooks, and standard operating procedures for incident types within the scope of the role.
• →Identify opportunities to continuously improve incident detection and response capabilities, investigation processes, and security operations in alignment with Watts' commitment to continuous improvement.
• →Assume responsibility for other projects and duties as assigned by the Senior Manager, Information Security or Company management.

Travel Requirements: 10%

• Bachelor's degree in cybersecurity, information technology, computer science, or a related field and a minimum of five years of hands-on incident response, security operations, or related cybersecurity experience. In the absence of a degree, relevant work experience may be considered.
• Demonstrated experience investigating cloud compromise and application exploitation within AWS, Azure, and/or GCP environments.
• Hands-on experience with endpoint detection and response (EDR) technologies, including detection engineering, alert tuning, and investigation.
• Experience conducting host, network, identity, email, and/or cloud-based forensic investigations.
• Experience serving as a technical point of contact or escalation resource for an MDR or managed security service provider.
• Working knowledge of MITRE ATT&CK, the Cyber Kill Chain, and identity-based attack techniques within Entra ID and Active Directory environments.
• Ability to analyze complex security incidents, synthesize information from multiple telemetry sources, and independently drive investigations through resolution.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and security practices and procedures.
• Must successfully establish employment eligibility and satisfactorily complete required background checks and pre-employment testing as a condition of employment.

• Hands-on experience with CrowdStrike Falcon, including detection engineering and tuning.
• Experience working with CrowdStrike Falcon Complete and/or NG SIEM MDR.
• GCIH, GCFA, GCIA, GCFE, or equivalent incident response or digital forensics certification.
• Experience supporting security operations within a global or multi-site enterprise environment.
• Experience investigating incidents within newly acquired or integrating business environments.

Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.
• Ability to perform repetitive tasks such as typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office and organize or transport files, packages, or other office-related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

• Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

While performing the job duties, you will be working in an office environment. You will be required to work in the office at the North Andover, Massachusetts location three days per week (Monday–Wednesday) and can work remotely two days per week (Thursday and Friday).

The expected salary range for this position is $152,000–$168,000 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LIHybrid

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.