Customer Success (CSM)

India·BangaloreFull-timemid

OperationsManagement

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Quick Summary

Overview

This role is for one of Weekday’s clientsSalary range: Rs 500000 - Rs 800000 (ie INR 5 - 8 LPA) Min Experience: 1+ yearsLocation: Bengaluru, Karnataka,

Technical Tools

OperationsManagement

Requirements

~1 min read

Revenue-first mindset and energy from growth numbers
Managed accounts in a SaaS environment
Understand client lifecycles
Love solving problems and spotting upsell opportunities
Communicate clearly
Think analytically
Act fast
Believe in ownership

Must-have skills

Customer Relationship Management, Customer Success, Stakeholder Management

Responsibilities

~1 min read

→Lead smooth onboarding for new accounts and ensure early success
→Identify opportunities for upsell or cross-sell based on customer usage and goals
→Collaborate with founders and sales to grow account revenue
→Conduct monthly reviews with key accounts to surface wins and gaps
→Maintain a deep understanding of customer business goals and align product value accordingly
→Proactively identify churn risks and execute recovery plans
→Educate customers on new features and AI use cases to drive adoption
→Build advocacy by driving success stories, testimonials, and case studies
→Partner with marketing to co-create webinars, product showcases, and user stories
→Track usage, retention, and billing metrics for each account
→Maintain accurate forecasting and ensure timely renewals and payments
→Provide structured feedback loops to product and growth teams