Customer Success Manager

• 7–10 years of total professional experience.
• Relevant experience in Customer Success, Key Account Management, Strategic Account Management, or Enterprise Account Management.
• Previous experience working with one or more companies in the fleet management, telematics, GPS tracking, connected vehicle, or IoT mobility industry.
• Strong experience managing enterprise customers, large accounts, and senior stakeholders.
• Demonstrated experience in customer retention, renewals, escalations, and account growth.
• Experience working with B2B technology products or SaaS solutions.
• Strong relationship management, communication, negotiation, and problem-solving skills.
• Ability to manage multiple customer accounts and drive long-term customer engagement.

• →Manage and develop long-term relationships with enterprise customers and strategic accounts.
• →Own the customer lifecycle, ensuring successful onboarding, adoption, engagement, and retention.
• →Act as the primary point of contact for key accounts and senior customer stakeholders.
• →Understand customer business requirements and ensure effective utilization of products and solutions.
• →Proactively identify customer challenges, manage escalations, and coordinate with internal teams for timely resolution.
• →Drive customer retention, renewals, and account expansion initiatives.
• →Identify upselling and cross-selling opportunities within existing customer accounts.
• →Monitor account health, customer satisfaction, product adoption, and renewal opportunities.
• →Manage multiple enterprise accounts while ensuring consistent service delivery and relationship management.
• →Collaborate with sales, product, and technical teams to improve customer experience and address business requirements.
• →Build strategic account plans to strengthen customer relationships and support long-term business growth.

• Customer Success Management
• Key Account Management
• Enterprise Account Management
• Strategic Account Management
• Customer Retention
• Client Relationship Management

• Fleet Telematics
• GPS Tracking
• Connected Vehicles
• Fleet Management Software
• IoT Mobility Solutions
• B2B SaaS Products
• Customer Renewals and Upselling

Prioritize candidates with relevant Customer Success or Account Management experience at companies operating in fleet telematics, GPS tracking, connected vehicles, fleet management software, and IoT mobility solutions.

• Intangles
• LocoNav
• Fleetx
• TrackoBit
• iTriangle Infotech
• Uffizio
• Axestrack
• Roadcast
• WheelsEye
• Transight Systems
• Autoplant
• Asset Telematics
• Arya Omnitalk
• OneQlik
• EcoCosmo
• FleetRobo
• Fleetable
• FleetEnable
• Vamosys
• Mind Your Fleet
• GeoSafe Technologies
• BlackBuck
• MapmyIndia
• Rane t4u
• Microlise
• Taabi Mobility
• Zeliot
• Samsara
• Geotab
• Motive
• Verizon Connect
• Fleet Complete
• Teletrac Navman
• Webfleet
• GPS Insight

• Customer Success Manager
• Senior Customer Success Manager
• Key Account Manager
• Strategic Account Manager
• Enterprise Account Manager
• Client Success Manager
• Customer Relationship Manager
• Account Manager

• Prioritize candidates with direct experience in Customer Success or Key Account Management at the target companies.
• Look for ownership of enterprise accounts, customer relationships, renewals, retention, escalations, and upselling.
• Prefer candidates who have managed multiple large accounts and engaged with senior stakeholders.
• Verify total work experience and relevant employment history.
• Exclude profiles focused primarily on sales hunting, business development, technical support, or customer service without clear account ownership or customer success responsibilities.
• Do not shortlist candidates based solely on keywords such as IoT, GPS, or fleet management without relevant functional experience.