Senior Banking Operations Manager - Escheatment, Tax Reporting and Support Services

• Lead and develop a specialized BOS team; establish priorities, workload coverage, service expectations, cross-training, succession plans, and accountability for accuracy, timeliness, documentation, and recordkeeping.

• Provide operational oversight for informational tax reporting and related processes, including Forms 1099, 1042-S, 1042, 945, 945-A, 8966, and 5498, as applicable; maintain the annual tax calendar and ensure deadlines, owners, dependencies, approvals, corrections, and filing evidence are actively managed.

• Oversee federal and FATCA withholding monitoring, general ledger reconciliations, EFTPS remittances, monthly validation, year-end reporting support, discrepancy research, payment cutoffs, and preparer-reviewer evidence.

• Direct NRA and Form W-8 operations, including new-account reviews, recertification, documentation validation, U.S. indicia resolution, IBS tax-field maintenance, GIIN-related activities, and escalation of complex forms or interpretations to Corporate Tax.

• Lead the end-to-end B Notice and TIN compliance process, including CP2100/CP2100A receipt monitoring, controlled file preparation, customer notices, response deadlines, W-9 or IRS/SSA evidence, withholding changes, secondary review, and retention.

• Oversee tax-form corrections, pre-filing quality assurance, vendor and system output validation, IRS or state acceptance confirmation, reject resolution, root-cause analysis, and preventive process improvements.

• Lead the enterprise unclaimed property operating cycle, including data requests, NAUPA data-quality review, property analysis, due diligence, owner-contact removals, account reactivation or closure, funding, state totals, remittance, state reporting support, and final-package reconciliation.

• Manage the Sovos relationship and other tax or unclaimed property vendors; monitor schedules, data layouts, file-processing agreements, analysis results, due diligence proofs, filing deliverables, access, service issues, and escalation paths.

• Lead operational support for unclaimed property audits and regulatory examinations, including request tracking, historical filing reconstruction, data validation, evidence production, response quality review, issue remediation, and coordination with Legal, Tax, Risk, auditors, and vendors.

• Ensure first-line-of-defense controls, segregation of duties, reconciliations, approvals, access governance, records retention, procedure governance, business continuity, and audit readiness are maintained across assigned processes.

• Use operational metrics and data to monitor service levels, backlog, exceptions, first-pass quality, corrections, control completion, capacity, and risks; implement scalable workflow, reporting, automation, and process improvements without weakening required controls.

• Communicate material risks, missed or threatened deadlines, unresolved vendor or system issues, data limitations, and capacity constraints to senior leadership with clear options, owners, and recommended actions.

• 7+ years of related experience in Banking Operations, Deposit Operations or similar field.
• Bachelor's degree or equivalent experience required.
• Previous leadership experience required; with proven success managing in a highly matrixed organization.
• Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Advanced knowledge of applicable regulatory, risk and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced knowledge of informational tax reporting and withholding operations, including several of the following: Forms 1099, 1042-S, 1042, 945/945-A, 8966, 5498, FATCA, NRA accounts, Forms W-8/W-9, B Notices, TIN matching, EFTPS remittances, pre-filing validation, corrections, and filing acceptance or reject resolution.
• Advanced knowledge and experience in unclaimed property processing, IRS Tax Reporting & Withholding, Project and Audit Management.
• Advanced knowledge in designing, creating, and operational governance.
• Advanced speaking and writing communication skills with a proven ability to communicate effectively with executives various stakeholders
• Travel less than 10%