Business Operations Analyst, Facilities and Campus Services

External Applicants: 

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. 

*This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

• Develops, maintains, and enhances analytical solutions. Creates dynamic operational dashboards, scorecards, reports, and visual analytics using Power BI, Power Query, DAX, SQL, and Excel to track key performance indicators (KPIs), quality assurance metrics, and daily operational progress. 
• Integrates multi-system enterprise data. Queries, retrieves, and synthesizes data across enterprise platforms, including Snowflake, Workday, Computerized Maintenance Management Systems (CMMS), and Google Workspace to evaluate operational, financial, asset, maintenance, and project performance. 
• Translates complex findings, converting quantitative and qualitative data into clear, actionable visual insights and decision-support tools for leadership, technical teams, and university partners. 
• Manages core departmental reports. Oversees the development, publication, and maintenance of recurring executive deliverables, including the Monthly Business Report across FR&P, the Quarterly Report to the V.P. (summarizing budget, staffing, finances, and projects), the Summer Projects Report, and the departmental quarterly newsletter. 
• Responsible for generating infographics, visuals, and descriptions of data for annual reports and other departmental publication needs.
• Maintains visual communication channels, real-time data feeds, and content updates for digital department monitors across facilities.   
• Ensures data integrity and reconciliation. Conducts data validation, reconciliation, and quality assurance across multiple systems Asset Essentials, to verify accurate customer billing and work order activity tracking. 
• Automates reporting business processes. Builds and optimizes automated workflows using tools like Microsoft Power Automate to streamline administrative follow-ups, communication, and routine reporting routines.
• Maintains reporting technical documentation. Creates and updates comprehensive documentation for dashboard models, data pipelines, automated workflows, and reporting procedures to support business continuity and knowledge transfer. 
• Fosters cross-departmental alignment by partnering with FR&P leadership and university stakeholders to identify reporting needs, evaluate analyses conducted by other units, and maximize collaborative insights across functional boundaries. 
• Conducts industry research and cost tracking by performing benchmarking and in-depth analytical research on higher education operations; tracks costs and longitudinal cost-savings trends to highlight risks and efficiency opportunities. 
• Evaluates operational workflows, reviews business processes, technology integration, and data practices to identify continuous improvement opportunities aligned with industry best practices. 
• Manages multiple concurrent initiatives, prioritizes and executes complex administrative, analytical, and business improvement projects simultaneously, adapting quickly to time-sensitive issues and changing organizational priorities. 
• Maintains strict data privacy. Safeguards sensitive personnel, financial, departmental, and university data in compliance with confidentiality standards. 
• Performs related duties: Executes special projects and other administrative or analytical tasks as assigned. 

• Strong familiarity with facilities management, real estate planning, asset maintenance, and operational workflows within higher education or a similarly complex institutional environment. 
• Applied knowledge of end-to-end project management principles, including research, industry benchmarking, best-practice integration, workflow planning, execution, and risk monitoring. 
• Exposure to process mapping, continuous improvement practices, and automated workflow platforms (e.g., Microsoft Power Automate) to streamline operational procedures. 
• Understanding of university administrative structures, cross-functional partner dynamics, and institutional reporting expectations. 

• Responsible for own work only.

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.  

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.