Whymonster1mo ago

Office Manager / Operations Coordinator- Monster Tree Service of South Charlotte

MatthewsFull-Timemid

Office ManagerAdministrative & OfficeAdministration & Office Support

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Overview

Monster Tree Service of South Charlotte is a professional, growth-focused tree care company serving the South Charlotte area. We help residential and commercial clients with tree removal, pruning,

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Office ManagerAdministrative & OfficeAdministration & Office Support

Monster Tree Service of South Charlotte is a professional, growth-focused tree care company serving the South Charlotte area. We help residential and commercial clients with tree removal, pruning, trimming, stump grinding, and storm response services. We take pride in doing things the right way, with a strong focus on safety, quality, organization, and customer service.

We are looking for a sharp, dependable Office Manager / Operations Coordinator to help keep the business organized, responsive, and moving forward.

This Office Manager / Operations Coordinator role is the operational backbone of our business. You will help manage the front office, support the owner, keep financial and administrative processes on track, coordinate key office functions, and improve day-to-day execution across the company.

This is a great fit for someone who is highly organized, proactive, detail-oriented, and comfortable balancing customer service, office administration, and operational follow-through in a fast-moving small business environment.

Answer inbound calls professionally and route or resolve inquiries

Schedule estimates and jobs

Maintain accurate customer notes and records in company systems

Follow up on pending quotes, customer questions, and post-job satisfaction

Help ensure the office runs smoothly day to day

Process payroll accurately and on schedule

Manage accounts receivable, including invoicing, payment posting, and collections follow-up

Manage accounts payable, including vendor invoice tracking and bill payment coordination

Organize financial records for easy access and accountant support

Assist with reporting, reconciliation support, and general bookkeeping accuracy

Help manage email triage, calendar coordination, and priority follow-up

Draft routine email responses and keep important items from falling through the cracks

Support scheduling, deadlines, and day-to-day administrative execution

Track and reorder key supplies and consumables

Maintain simple inventory records and help prevent shortages

Coordinate supply needs with field crews and support efficient distribution

Help reduce downtime by keeping office and field support functions organized

Schedule and post social media content using company-provided photos, videos, and brand guidelines

Monitor messages and comments and respond to routine inquiries

Assist with light video editing for short-form content

Document office and operational processes

Build simple SOPs, checklists, and reference guides

Identify inefficiencies, recommend improvements, and help implement better systems across the business

3+ years of experience in office administration, operations, office management, bookkeeping support, or a similar role

Strong organizational skills and attention to detail

Professional written and verbal communication

Confidence handling phones, customer communication, and scheduling

Working knowledge of invoicing, payroll, accounts payable, and accounts receivable

Comfort with business software, email, spreadsheets, cloud-based tools, and learning new systems quickly

Ability to manage multiple priorities without losing accuracy

High level of discretion with financial and personnel information

Proactive mindset with a strong sense of ownership and follow-through

Experience with QuickBooks or similar accounting software

Experience with SingleOps or similar CRM or job management software

Experience with payroll systems

Familiarity with social media management

Experience in a small business, home services, construction, landscaping, or similar field environment

Light video editing experience is a plus

Within the first 90 days, the right person will be building confidence and ownership in the role by: - Keeping phones, scheduling, and customer communication organized - Running payroll and core financial admin tasks accurately and on time - Supporting better visibility for receivables, payables, and records - Helping the owner stay focused on higher-level priorities - Building better systems, documentation, and process consistency across the business

Opportunity to work directly with the owner and make a visible impact

Real ownership in a role that matters to the business every day

Variety of work across operations, finance, customer service, and process improvement

Growth opportunity as the company continues to expand

Supportive team environment with clear expectations and room to improve systems

Full-time

Stallings – Indian Trail, NC area

On-site, with potential hybrid flexibility after onboarding