Associate Site Reliability Engineer (SRE) - Multicloud Platform

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As a Cloud Platform Site Reliability Engineer, you will join a growing Auckland-based team. This role is instrumental in helping the team scale its impact across the global Cloud Platform organisation. You will bring a passion for identifying and solving problems in distributed environments spanning configuration, Linux operating systems, and networking.

You will be hands-on with distributed cloud-native environments, including Kubernetes-based infrastructure across public clouds (AWS, GCP). You believe that automation is the key to operating large-scale systems and are driven to ensure customer success. The platform you support is built using Cloud Native technologies (CNCF), providing a secure foundation on which Workday service teams and platform development teams can build, test, and deploy continuously.

• →Identify, diagnose, and resolve reliability and performance issues across distributed cloud environments, including Kubernetes clusters
• →Design and implement automation solutions that improve operational efficiency, reduce manual effort, and enable the team to operate at scale
• →Develop and launch effective SLIs to ensure that SLOs are achieved through building an extendable observability architecture, runbook automation, and establishing new processes
• →Partner with platform service teams to craft and implement SRE standards for their respective services, defining benchmarks and automation to qualify services for production environments
• →Collaborate with global SRE counterparts in Pleasanton, Atlanta, and Dublin to share knowledge, align on best practices, and deliver consistent operational outcomes
• →Contribute to incident response, root cause analysis, and the development of detailed runbooks and processes that improve the team's ability to respond to and prevent future issues
• →Support and sustain the cloud platform infrastructure, ensuring high availability and reliability for engineering and customer environments
• →Participate in an on-call roster as part of a follow-the-sun model across three time zones, ensuring continuous platform coverage and rapid incident response around the clock

• Some exposure to site reliability engineering, DevOps, or cloud-native infrastructure concepts — gained through internships, personal projects, coursework, bootcamps, labs/certifications, or a prior role
• Basic hands-on experience with a public cloud environment (AWS, GCP, or Azure), through university projects, personal builds, certifications, or professional exposure
• BSc in Computer Science or a related field — or equivalent practical experience, self-study, bootcamp training, or demonstrable project work

• Growing familiarity with cloud-native computing concepts, gained through study, personal projects, or early career exposure — with an interest in understanding how reliable infrastructure is built and operated using CNCF technologies
• Some exposure to Kubernetes (e.g. through labs, certifications, or coursework), with a willingness to build deeper skills managing and troubleshooting containerised workloads; familiarity with related tools such as Istio, OPA, Prometheus, or Grafana is a plus
• Comfortable with Git and GitOps principles and workflows — from self-study, university coursework, or industry exposure. Hands-on familiarity with GitOps tooling such as ArgoCD is a strong plus
• Working knowledge of Linux/Unix fundamentals, comfortable navigating the command line and basic system configuration, with enthusiasm for developing production troubleshooting skills on the job
• Some experience with at least one programming language (GoLang, Python, or Ruby — Go is a plus), and comfort writing or learning to write scripts and simple automation
• Awareness of common software development practices — iterative delivery, agile methodologies, CI/CD pipelines, and testing — with interest in contributing to code and build pipeline processes as you grow into the role
• Strong written and verbal communication skills, with an aptitude for documenting processes clearly — you don't need prior runbook experience, just a willingness to learn good documentation habits
• Able to collaborate effectively as part of a globally distributed, multi-functional team while also working independently with minimal instruction. Comfortable partnering with colleagues across diverse backgrounds and time zones

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