Manager - Talent Management

Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.

 

Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in Jan 1, 2025.

Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including:

 

1. Tachyon, our cloud-native banking stack built for population-scale systems

2. Cipher, our unified authentication platform for secure, high-volume banking environments

3. Digital Credit as a Service, enabling banks to launch credit lines on UPI

4. Elena, our intelligent and conversational AI platform for banking

5. Pixel, India’s first digital-native credit card, launched in partnership with HDFC Bank, for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024

6. Sparrow, the leading card experience for non-prime cardholders in the US

…and more across cards, payments, lending, and core banking.

The incumbent will be part of Zeta’s talent management CoE. The individual will be expected to contribute towards building the overall talent strategy at Zeta and ensuring its translation into meaningful programs and initiatives that shape the employee experience. A key focus of the role is to work on initiatives across talent planning, career development, performance management, competency creation and engagement with the People Success team to create a culture focused on unparalleled learning and career growth.

Career architecture and competencies

• Design job families, levels, career ladders and levelling criteria.
• Build functional and leadership competency frameworks with behavioural indicators for each level.
• Redesign the architecture when roles or structures change.
Performance management
• Design and run the full performance cycle: goals (OKRs or KPIs), check-ins, reviews and calibration.
• Link performance outcomes to promotions, rewards and development.
Talent reviews and succession
• Design and run regular talent reviews that assess employees on both performance and potential.
• Identify high-potential employees, critical talent and retention risks across the organisation.
• Identify critical roles and build succession plans for them, with successors mapped by how ready they are.
• Design development plans for successors and high-potential employees.
• Track pipeline health through bench strength, successor readiness and internal fill rates.
Organisational change and design
• Assess the impact of restructures on roles, levels and career paths.
• Design and run the people side of each transition.
Talent strategy and analytics
• Build the talent strategy and the annual talent calendar.
• Track talent metrics: performance distribution, internal mobility, bench strength and regretted attrition.

Strong analytical and data interpretation skills.

Proficiency in HRIS platforms such as Darwinbox, Workday, or SuccessFactors.

Strong understanding of talent management and organisational development practices.

MBA in Human Resources or a related field.

6–8 years of experience in Talent Management or Organisational Development, preferably in a Consulting, Technology, or Fintech organisation.

Hands-on experience in designing career architecture, competency frameworks, and performance management systems.

Experience in talent reviews, succession planning, and organisational change.