Senior Associate - Banking Operations

Mumbai / BangaloreFull-timesenior

OperationsOperations Specialist

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Overview

About Zeta Build the future of banking. Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers.

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OperationsOperations Specialist

About Zeta

Build the future of banking.

Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.

Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in 2025

Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including:

Tachyon, our cloud-native banking stack built for population-scale systems

Cipher, our unified authentication platform for secure, high-volume banking environments

Digital Credit as a Service, enabling banks to launch credit lines on UPI

Elena, our intelligent and conversational AI platform for banking

Pixel, India’s first digital-native credit card, launched in partnership with HDFC Bank, for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024

Sparrow, the leading card experience for non-prime cardholders in the US
…and more across cards, payments, lending, and core banking.

We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work.

If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground.

If you would like to learn more about how we have grown and evolved over the years, watch our journey here. You can also explore our website and follow us on LinkedIn, Instagram, YouTube, and X.

We are seeking a detail-oriented Reconciliation Specialist to manage and ensure accurate reconciliation of prepaid wallet transactions. The ideal candidate will be responsible for tracking, reviewing, and resolving discrepancies in transactions, while working closely with internal and external teams to ensure smooth operations and compliance with industry standards.

Conduct daily, weekly, and monthly reconciliation of prepaid wallet transactions including credits, debits, and cashback.

Review transaction reports and statements to identify discrepancies between internal systems and external bank/partner statements.

Investigate and resolve reconciliation discrepancies by coordinating with relevant teams (Operations, IT, and partners).

Ensure that all reconciliations are completed in a timely manner and meet compliance and audit requirements.

Monitor prepaid wallet balances and ensure accuracy in records and reports.

Collaborate with technical teams to improve reconciliation processes and system performance.

Manage and reconcile chargebacks, refunds, and failed transactions.

Prepare reports on reconciliation status and escalate unresolved issues as needed.

Prepare Monthly & Quarterly Regulatory Reports with accuracy & ensure submission within defined timeline.

Monitor daily control checks and review any observations.

Assist in the development and improvement of daily processes and controls to enhance efficiency and accuracy.

Manage customer disputes and all the subsequent dispute lifecycle journey.

Candidate should have strong knowledge in Excel (Advance Excel will be preferable)

Experience working in the Bank, NBFC, Fintech or Digital Payments Industry.

Knowledge of Banking Operations, Payment Systems, Fast / Digital Payments, or Wallet.

Proven experience in reconciliation, preferably in digital payments / wallet, fintech, or banking environment.

Strong analytical skills with an eye for detail and accuracy.

Proficiency in using reconciliation tools and software, including Excel and other financial systems.

Familiarity with prepaid wallet systems, payment gateways and transaction flows.

Ability to work with large data sets and identify trends or anomalies.

Excellent communication and collaboration skills for working across teams.

Strong problem-solving skills with the ability to handle complex reconciliation issues.

3 - 6 years of experience in a Bank / NBFC / Fintech / Digital Payments Industry.

Bachelor's or master's degree in finance, Accounting, or a related field.

Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.