Product Support Operations Specialist (On-Site in Bloomington, MN)

• →Support product support management team with ad-hoc and ongoing reporting needs and data requests
• →Assist in report creation & enhancement with our corporate BI reporting team
• →Provide day-to-day sales, operational and administrative support as needed
• →Work closely with product support leadership to understand and maintain focus on their analytics needs, including critical metrics and KPIs, and deliver actionable insights to relevant decision-makers
• →Proactively analyze data to answer key questions for stakeholders or yourself, with an eye on what drives business performance, and investigate and communicate which areas need improvement in efficiency and productivity
• →Create and maintain rich interactive visualizations through data interpretation and analysis, with reporting components from multiple data sources
• →Prepare, analyze, and summarize operational results for use by various key stakeholders, creating reports, specifications, instructions, and flowcharts
• →Serve as liaison between staff and management by analyzing and interpreting data for company procedures, policies, and workflows
• →Interpret data using analytics, research methodologies, and statistical techniques
• →Identify trends and opportunities for growth through analysis of complex datasets
• →Evaluate key performance indicators, provide ongoing reports, and recommend business plan updates
• →Work with Human Resources team on management compensation data needs and reporting
• →Analyze and report Caterpillar Service Excellence Program data on a periodic basis
• →Assist in branch financial review process

• Bachelor’s degree highly preferred (or equivalent), preferably in computer science, mathematics, business management, or economics
• 2+ years of related work experience
• Demonstrated Power BI knowledge and experience
• Strong Microsoft Office aptitude
• Ability to compile, analyze and share data and analysis in a meaningful manner to others
• Strong attention to detail and accurate reporting
• Exceptional verbal, written, and visual communication skills
• Ability to write easily understood reports and graphics
• Strong problem solving, planning and organization skills
• Advanced analytical skills, with experience collecting, organizing, and disseminating abundant information accurately
• Works in a cooperative manner with all others

• Standing, sitting, walking, talking, hearing

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.  Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

• up to 10% travel

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance

• 15 days of PTO your first year, accrual starts day 1

• 9 paid holidays

• 401(k) plan with company contribution and match

• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year

• Short-Term and Long-Term Disability Insurance, FSA & EAP

• Paid Parental Leave & Funeral Leave

• Fitness membership discount

• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.