QA Engineer (Manual Testing)

The QA Engineer is a key contributor within the Global Research& Development organisation, responsible for ensuring software products meet defined quality, reliability, and usability standards. This role champions quality throughout the software development lifecycle by applying modern testing practices, automation, and continuous improvement approaches.

The QA Engineer designs, implements, executes, and maintains effective test strategies that provide confidence in product quality, reduce risk, and support predictable delivery. The role works closely with cross‑functional teams—including Development, Product Management, Technical Support, Documentation, and Customer‑facing teams—to ensure that quality is built into products from concept through release and into production support.

• Develop, maintain, and execute comprehensive test strategies, plans, case and scripts covering all layers of testing (UI, API, integration, system, and regression).
• Perform a range of testing activities including smoke, functional, integration, compatibility, performance, regression, and exploratory testing (manual and automated).
• Design, implement, and maintain automated test suites using appropriate tools and frameworks.
• Ensure testing is aligned with Agile delivery practices and integrated into CI/CD pipelines where applicable.

• Identify, investigate, document, and track defects with clear reproduction steps, impact assessment, and supporting evidence.
• Collaborate with developers to analyse root causes, suggest resolutions, and validate fixes.
• Support root cause analysis and corrective actions to prevent defect reoccurrence.

• Actively contribute to continuous improvement initiatives to improve test efficiency, reduce waste, and enhance overall product quality.
• Participate in and/or lead quality audits, design reviews, and improvement projects.
• Promote quality best practices, standards, and a “shift‑left” quality mindset across delivery teams.

• Install, configure, and manage test environments, configurations, and data.
• Effectively utilize QA and development tools, including test management, defect tracking, and collaboration platforms.

• Support investigation of customer-reported issues in collaboration with Technical Support and Engineering teams.
• Where required, work directly with customers or internal stakeholders to diagnose and resolve product quality or performance issues.

• Provide accurate effort estimates, risk assessments, and input into delivery planning.
• Maintain clear, concise, and auditable test documentation.
• Perform other duties as assigned to support team and organisational

objectives.

• Experience working in onshore / offshore or distributed team models.
• Exposure to regulated or compliance‑driven environments.
• Familiarity with performance, accessibility, and security testing concepts.
• Domain knowledge within healthcare, dental, or medical software is advantageous.
• Commitment to continuous learning through self‑development, training, or professional communities.

• Bachelor’s degree in Computer Science, Software Engineering, or a related discipline (or equivalent practical experience).
• ISEB / ISTQB Foundation certification (or equivalent).

• Minimum of 4 years’ experience in Software Quality Assurance within an Agile environment.
• Hands‑on experience with test automation using one or more of the following: Selenium, Postman, JMeter, Ranorex (or equivalent modern tools).
• Experience testing web, mobile, and Windows desktop applications.
• Experience working with CI/CD pipelines and Agile/Scrum delivery models.
• Experience using Azure DevOps for test management, defect tracking, and collaboration.
• Experience using virtualised or cloud‑based environments (e.g. Azure VMs, VMware, Hyper‑V).

• Strong analytical, problem‑solving, and critical‑thinking skills.
• Ability to analyse requirements and design effective, risk‑based test approaches.
• Strong understanding of software quality principles and user experience considerations.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and with customers.
• Highly organised, with strong time‑management skills and the ability to manage multiple priorities.
• Self‑motivated, proactive, and comfortable working independently or as part of a global, distributed team.
• Adaptable and resilient in fast‑changing environments.