Job Description The Service Coordinator’s purpose is to provide a positive, warm and welcoming response to all communications received from clients by phone and email. They help organize and facilitate the flow of work through the Service Department, including the managing of tickets, scheduling of
We are looking for passionate customer support representatives to join our rapidly expanding team. You will be responsible for delivering concierge-level, white glove support to our customers and differentiating Twist Bioscience as a biotech industry leader. You’ll interact, support and build strong
我們正在尋找具備服務思維、團隊管理能力與執行力的 Customer Service Team Leader!你將負責第一線客服團隊的日常管理與服務品質提升,透過即時支援、績效管理及團隊培育,協助客服夥伴提供優質且高效率的客戶服務體驗。 同時你也將參與客服流程優化、數據分析及跨部門協作,透過持續改善營運效率與服務品質,支持平台穩定運作並推動客戶滿意度提升。 負責客服團隊日常營運管理,即時監控服務表現,確保團隊達成服務水準、出勤率、AHT 等關鍵指標。 負責客服夥伴的培訓、輔導與績效管理,透過定期 Coaching 及回饋機制,協助團隊持續成長。 擔任客服團隊第一線支援窗口,協助處理日常問題並提供
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Curr
客戶服務透過科技連結每一個角落,用正向、積極、熱情與專業態度,協助用戶與司機夥伴,解決使用上遇到的大小問題,為客戶創造難忘體驗,並使他們在使用 Lalamove 時更加順遂以及更加喜愛我們產品。 利用即時通訊系統、郵件以及電話處理客戶的各類需求與問題。 依照公司標準流程處理客戶司機夥伴諮詢、問題與抱怨。 將用戶反饋的資訊供給相關部門以達成服務流程優化。 負責後台系統資料輸入,將客戶服務互動的細節以及各項相關數據、內容準錯無誤的登錄於系統中。 辨認複雜具難度之個案且提交給予資深團隊夥伴或主管。 個性樂觀、積極熱情、有禮貌。 有良好的情緒管理跟問題解決能力。 能夠於週末、國定假日排班,08:00~
Get weekly curated job picks, salary trends, and career insights delivered to your inbox.
Subscribe and get 10% off your first payment.