Real Time Analyst Jobs in Philippines

MEET COMPASS We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view t

Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation. Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations. Evaluate adh

Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation. Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations. Evaluate adh

Position Overview The Real-Time Analyst is responsible for maintaining optimal service levels across all Operations accounts through active real-time queue management. This role serves as the central point of contact for all real-time updates and is accountable for responding to and escalating any e

Location: Makati Work Setup: Onsite Shift Schedule: Night Shift Responsibilities: Monitor real-time data and daily operations to achieve performance goals. Analyze live metrics to identify trends, challenges, and improvement opportunities. Work with teams to adjust schedules and resources based on c

Availability: Must be amenable to start ASAP Work Setup: Onsite (Makati) Responsibilities: Monitor real-time data and daily operations to achieve performance goals. Analyze live metrics to identify trends, challenges, and improvement opportunities. Work with teams to adjust schedules and resources b