Service Delivery Manager Jobs in Philippines

Job Description: Serve as the primary point of contact for service delivery matters Ensure services are delivered in accordance with SLAs and quality standards Monitor KPIs (response time, resolution time, uptime, customer satisfaction) Manage escalations and ensure timely issue resolution Lead inci

Job Description: Serve as the primary point of contact for service delivery matters Ensure services are delivered in accordance with SLAs and quality standards Monitor KPIs (response time, resolution time, uptime, customer satisfaction) Manage escalations and ensure timely issue resolution Lead inci

The Senior Specialist / Service Delivery Manager acts as the primary operational partner and relationship owner for a portfolio of strategic clients. This role is accountable not only for service delivery performance, but also for driving client satisfaction, retention, and value realization.Operati

Job Description: Serve as the primary point of contact for service delivery matters Ensure services are delivered in accordance with SLAs and quality standards Monitor KPIs (response time, resolution time, uptime, customer satisfaction) Manage escalations and ensure timely issue resolution Lead inci

Position Title: Service Delivery Manager Location: Taguig City, Metro Manila – 2 days per week onsite Role Purpose The purpose of the role is to maximize business impact by maximizing customer loyalty. Key KPI’s are NRR and GRR highlighting the retention and upsell for each client and NPS for client

Job Description: Conducting project scope from the Client and Internal Management. Building project plans and statements of work. Tracking the project status and report to Client and Internal Management Managing tasks, milestones, and goals. Delivering projects on time and on budget. Ensuring custom

Job Description: Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns. Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corr

Job Description: Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns. Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corr

Job Description: Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns. Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corr