Service Delivery Manager
Philippines·ManilamidOperationsService Delivery Manager
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Quick Summary
Requirements Summary
Bachelor’s degree in IT, Engineering, or related field 2 years of experience in service delivery, IT operations,
Technical Tools
OperationsService Delivery Manager
- Serve as the primary point of contact for service delivery matters
- Ensure services are delivered in accordance with SLAs and quality standards
- Monitor KPIs (response time, resolution time, uptime, customer satisfaction)
- Manage escalations and ensure timely issue resolution
- Lead incident management and post-incident reviews (RCA)
- Coordinate service transitions, upgrades, and changes
- Provide regular service performance reports to clients and senior management
- Lead and support service delivery teams to meet operational targets
- Drive continuous service improvement initiatives
Requirements
~1 min read- Bachelor’s degree in IT, Engineering, or related field
- 2 years of experience in service delivery, IT operations, or managed services
- Proven experience managing client relationships in SLA driven environments
- Strong knowledge of incident, problem, and change management processes
- Experience leading cross functional technical teams
- Strong reporting and documentation skills
- ITIL certification (preferred)
Location & Eligibility
Where is the job
Manila, Philippines
On-site at the office
About this job
- Posted
- 219 days ago
Listing Details
- Posted
- April 7, 2026
- First seen
- September 28, 2026
- Last seen
- November 12, 2026
Posting Health
- Days active
- 44
- Repost count
- 0
- Trust Level
- 20%
- Scored at
- November 12, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
4 other jobs at
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