79mo ago

Team Leader/Shift Lead

Ok-Sand Springs-lead

OperationsShift Supervisor

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Quick Summary

Key Responsibilities

Oversee a particular function of the restaurant (see below) while working your scheduled shift.

Technical Tools

OperationsShift Supervisor

Benefits:

401(k) matching
Company parties
Flexible schedule
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Tuition assistance

Role Summary:

Create Raving Fans by leading and encouraging Team Members to consistently execute all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).

General Responsibilities:

Oversee a particular function of the restaurant (see below) while working your scheduled shift.
Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience.
Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures.
Shift management – breaks, communication, call-off management, discipline, reward & recognition
Consistently coach and mentor team members around Pathway training and best practices.
Empower, encourage and provide feedback to team members on a daily basis
Ensure all team members on shift are aware of the plan for the day.
Ensure the store is neat, clean, and organized at all times.
Train team to present food to guests with neatness and attractiveness.
Appropriately handle all customer issues and play a positive role in customer recovery.
Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
If closing, control pre-close functions while not compromising service and food quality standards.
Ensure cleanliness of all areas is always top-of-mind – with a focus on customer perception
Front of the House (FOH) – Responsible for all cash management duties. Count down registers, track cash and coupon accountability, change fund management, Daily Report.
Back of the House (BOH) – Follow all food safety procedures at all times.
BOH – Is aware of food cost and labor cost best practices and works to implement them at all time