10mo ago

Technical Support/Help Desk

Egypt·Cairomid

Customer SuccessTechnical Support

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Quick Summary

Overview

Deliver onsite and remote break-fix support for end-user IT equipment, including desktops, laptops, mobile devices, and peripherals. Fulfill service requests—such as hardware installations, upgrades, and configuration changes—promptly and efficiently.

Technical Tools

networking

End-user device support. Troubleshooting network connectivity problems (LAN, WAN, WiFi). Support applications (Outlook, printing, scanning, etc.). Hardware support (Printers, MFPs, desk phones, etc.) Installation and configuration of a company’s hardware operating systems and applications. Maintenance and monitoring of computer networks and systems. Diagnosing and solving hardware or software faults. Testing and evaluating new technology. Requirements 1+ years of experience with a good understanding of Networking, Active Directory, and Windows, prior experience in tech support, desktop support, or a similar role. Bachelor’s degree in Computer Science, Engineering, or a related field.