~5mo ago

Tele collection Executive

India·New Delhimid

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Overview

Tele Collection Executive Our Tele Collection Executive plays a vital role in ensuring timely payment collections while maintaining a positive customer experience.

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Our Tele Collection Executive plays a vital role in ensuring timely payment collections while maintaining a positive customer experience. In a fast-paced and target-driven environment, this role involves communicating with customers through calls, emails, and chats to follow up on pending payments and resolve payment-related concerns.

Connect with customers regarding pending payments, overdue accounts, and payment reminders
Follow up consistently through calls, emails, and chats to ensure timely collections
Understand customer concerns related to payments and provide suitable resolutions or payment options
Negotiate payment commitments and ensure follow-up on promised payment dates
Maintain accurate records of customer interactions, payment commitments, and collection status
Coordinate with internal teams to resolve billing discrepancies or customer issues impacting payments
Ensure adherence to collection processes, compliance standards, and company policies
Achieve daily and monthly collection targets while delivering a professional customer experience
Maintain up-to-date knowledge of company policies, payment plans, and collection procedures