IT Support Specialist - Senior

United States·Washingtonsenior

Customer Support SpecialistCustomer

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Key Responsibilities

The support will range from simple to complex system issues and may include VIP support requirements.

Requirements Summary

C3EL is seeking a Senior IT Support Specialist to support the mission in Washington, DC.

Technical Tools

Customer Support SpecialistCustomer

~1 min read

→The support will range from simple to complex system issues and may include VIP support requirements.
→The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.
→Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.
→Remote and Deskside Experience troubleshooting hardware and software issues.
→Troubleshooting Microsoft Windows with latest Windows OS.
→Possess familiarity with MAC OS.
→Installation and configuration of new machines in a Windows environment.
→Smart cards / PIV cards (general knowledge).
→Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client.
→Provide Remote Tool Support.
→Conference Room / VTC Setups.
→Escalation point for Junior and Mid-level desk side engineers. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.
→Updates status of queued service requests with the IT service management system.

~1 min read

U.S. Citizenship
Ability to attain a Public Trust clearance by completing “eApp National Background Investigation Services (NBIS)” form.
Must have a minimum of 7 years of related experience providing technical, deskside support.
Travel to various field sites is required, so reliable and independent transportation will be needed.
HDI Technical Support Professional required within six (6) months of employment.