Specialist-Registration I

Location: Spring Mill Ophthalmology Department
Schedule: Monday–Friday | 8:30 AM – 5:00 PM
Position Type: Full-Time | Onsite

• First 3 Months:
  Become comfortable with check-in and check-out processes while learning additional department functions and workflows.
• By 6 Months:
  Demonstrate proficiency in most job functions and confidently support day-to-day operations with minimal assistance.
• By 12 Months:
  Fully competent in all responsibilities, acting as a knowledgeable and dependable resource within the department.

• →Facilitate smooth and efficient patient flow from arrival through departure in a professional and courteous manner
• →Perform patient check-in and check-out, ensuring accurate demographic and financial data
• →Manage Pools, Faxes, and the Bump List (patient rescheduling list)
• →Schedule appointments and gather appropriate medical and insurance information
• →Validate and enter charges accurately and collect required payments
• →Explain department and hospital policies, procedures, and charges to patients
• →Answer incoming calls and appropriately route patients and visitors
• →Collaborate closely with physicians, clinical staff, and other departments to support coordinated patient care

• Ability to multitask and prioritize tasks based on urgency in a fast-paced environment
• Strong interpersonal and communication skills with both patients and coworkers
• Professional, patient-centered approach to customer service
• Collaborative mindset and willingness to support team goals
• Medical office or healthcare registration experience preferred, but not required

• High School Diploma or GED required
• Previous experience in a healthcare or medical office setting preferred
• Ability to learn, understand, and retain medical coding concepts; familiarity with ICD-10 and CPT coding preferred
• Ability to interpret insurance information accurately; knowledge of clinical practices and medical terminology preferred
• Basic computer proficiency, including Microsoft Word, Excel, and PowerPoint

New team members will receive a blended onboarding experience, including virtual training and hands-on mentorship, designed to set you up for success and confidently transition into the role.