Operations Manager for Property Management

At OurAssistants, we partner with U.S.-based property management companies to build high-performing remote teams that scale efficiently and sustainably. We specialize in operational excellence, process design, and performance-driven workforce management. Learn more at ourassistants.com.

We are seeking a senior-level Property Management Operations Manager with a strong Business Process Improvement (BPI) background and a proven track record of scaling property management operations.

This role will function as both a primary operations assistant to U.S. leadership and a mid-level people manager, overseeing a growing remote team of Virtual Assistants across leasing, accounting, customer support, and maintenance coordination.

• Oversee and manage a remote team of VAs (initially 10–12, scaling to 25+).

• Monitor daily productivity and workflow across departments.

• Review end-of-day reports and conduct random audits to ensure quality and consistency.

• Proactively identify performance gaps and operational risks before escalation.

• Design, implement, and maintain KPIs, scorecards, and performance dashboards.

• Build audit frameworks for quality control, compliance, and efficiency.

• Standardize workflows across leasing, accounting, maintenance, and customer support.

• Establish clear SOPs, escalation paths, and accountability structures.

• Conduct regular one-on-one coaching sessions with team members.

• Deliver peer-to-peer performance coaching when needed.

• Train, mentor, and develop team leads and high-potential VAs.

• Foster a culture of ownership, transparency, and continuous improvement.

• Manage and optimize current tools including AppFolio, Asana, Google Drive, and Dialpad.

• Evaluate and recommend additional software, dashboards, or record-keeping systems to improve visibility, tracking, and scalability.

• Ensure systems support KPI tracking, reporting, and operational efficiency.

• Act as a trusted operational partner to U.S. leadership.

• Translate leadership goals into executable workflows and measurable outcomes.

• Support scaling initiatives with data-driven insights and process recommendations.

• 8+ years of hands-on team leadership experience, including managing teams of 25+ people.

• Proven experience scaling property management operations or similar service-based organizations.

• Strong background in Business Process Improvement (BPI), operations management, or continuous improvement.

• Demonstrated ability to design and implement KPIs, audits, SOPs, and performance systems from scratch.

• Deep understanding of property management workflows (leasing, accounting, maintenance, resident support).

• Experience managing remote teams and driving accountability in distributed environments.

• High-level proficiency with AppFolio, task management tools (Asana), and collaboration platforms.

• Strong analytical, communication, and leadership skills.

• Must be currently residing in the Philippines or Latin America.

• Must have a stable internet connection and a remote-ready workstation.