Skilled Intake Specialist - Healthcare
PH·Cebu CityRemotemidOtherHealthcareIntake Specialist
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Quick Summary
Overview
WHAT YOU'LL OWN Handle inbound and outbound calls, emails,
Technical Tools
OtherHealthcareIntake Specialist
- Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries
- Gather accurate patient information and verify insurance coverage and eligibility
- Guide patients through the intake process with clarity, empathy, and professionalism
- Coordinate with internal teams to ensure seamless patient transitions and follow-throughs
- Accurately document all interactions and maintain compliance with healthcare standards
- Resolve concerns promptly while maintaining a high standard of patient care
- 3+ years of experience in a healthcare, medical, or call center environment (Required)
- Knowledgeable in medical terminology, insurance verification, or prior authorization is a strong plus
- A compassionate communicator — you make people feel safe and well-taken-care-of
- Detail-oriented and accurate, especially when it comes to sensitive patient information
- Comfortable navigating multiple systems and managing high call volumes
- HIPAA-aware and committed to confidentiality and compliance
- Flexible with shifting schedules and reliable in a fully remote setup
What We Offer
~1 min read✓Full-time remote work with a complete WFH support program
✓Maxicare HMO + PhilHealth coverage from day one
✓SIL, PTO, and a special birthday leave
✓Paid vacation leave
✓Zero-interest employee loan program
✓Performance bonuses and merit-based recognition
✓Monthly Gen Pow-Wows and team engagement events with prizes
✓Arvios Leadership Development Academy and workshop programs
✓Monthly 1-on-1 touchbase calls with your HR partner
Requirements
~1 min read- Stable internet connection with at least 100 Mbps postpaid
- Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)
- Noise-Cancelling Headset
- Dual Monitor is mandatory
- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
Location & Eligibility
Where is the job
Cebu City, PH
Remote within one country
Listed under
Ph
About this job
- Posted
- 1081 days ago
Listing Details
- Posted
- October 31, 2023
- First seen
- March 26, 2026
- Last seen
- October 16, 2026
Posting Health
- Days active
- 203
- Repost count
- 0
- Trust Level
- 28%
- Scored at
- October 16, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
SMDigital Philippines is an award-winning international digital marketing and call center agency providing remote work opportunities with a focus on family culture and professional growth.
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