Billing Operations Manager

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

• 2-5 years in billing operations, revenue operations, finance operations or a similar role supporting B2B or enterprise customers (adjust the range for level)

• Hands-on experience with a subscription billing platform, ideally Stripe Billing or similar (Chargebee, Zuora, Recurly), including subscriptions, invoices, credits, coupons and billing intervals

• Experience turning closed-won deals and order forms into correct billing configurations (pricing plan, start date, trial, discounts)

• Strong attention to detail and a record of catching discrepancies before customers do

• Can read a contract or order form and spot gaps against what was requested for provisioning

• Experience reconciling billing data to finance records, including supporting month-end or quarter-end close

• Comfort working with Salesforce (or another CRM) as the source of truth for deals

• Clear written communication and ability to work across Sales, Customer Success, Finance, Legal and Engineering

• Comfortable with ambiguity and with managing a high volume of accounts without losing track

• Experience with usage-based or hybrid pricing

• Familiarity with SQL, spreadsheets at scale (pivots, lookups), or BI tools, for audits and reconciliation

• Experience building automation or scripts, or partnering with Engineering on guardrails (APIs, webhooks, no-code tools)

• Experience running subscription audits, such as finding ghost subscriptions, duplicate customers and orphaned invoices

• Experience with pricing migrations or billing-system migrations

• Exposure to ASC 606 or revenue recognition basics

• Experience with a quote-to-cash stack (CPQ, contract management, ERP such as NetSuite)

• Experience at a high-growth SaaS or AI company

This role is remote-first, so it can be executed from anywhere in the United States or Europe.

#LI-remote

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.